National Accounts Executive

Join our dedicated team at Rentokil Initial as a National Accounts Executive!

• An exciting opportunity to join a market leading, global organisation
• Permanent, full-time role based in a handy Mt Wellington location
• Competitive salary with full medical cover and on-site parking

We have a great opportunity for an experienced National Accounts Executive to join our team. In this role, you will provide customer-focused administrative support to grow our National Accounts portfolio.

Please note that applicants must have the right to live and work permanently or long-term in New Zealand.

Your main responsibilities include delivering excellent customer service and addressing customer needs through various communication channels, ensuring timely and accurate responses. You will create a "wow" experience for customers by professionally handling inbound and outbound communication to retain existing customers and develop new business opportunities.

Your role will include (but not be limited to):

• Receiving, responding to and entering all customer requests into the appropriate systems, and managing the ticket system from the start of a request through to completion.
• Managing the day-to-day administration requirements of a portfolio of National Accounts.
• Providing customer service phone and email support to National Account customers.
• Preparing, processing and submitting client invoices each month.
• Managing client portals to ensure Key Performance Indicators are achieved.
• Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate.
• Monitoring and following up on any overdue service requests via an internal tracking system.

To be successful in this role you will have:

• Minimum of 2 years' experience in a similar customer service/business administration-related role.
• Outstanding verbal and written communication skills with an aptitude to build relationships remotely to achieve business outcomes.
• Ability to learn quickly and be IT savvy.
• Able to demonstrate working effectively under pressure whilst keeping a smile in your voice.
• The ability to use a straightforward and practical approach to handling business issues.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.