Night Shift- Technical Support Representative (Tier 1-2)

We are on a mission to make commodities more secure and sustainable. Our easy-to-use award-winning hardware and software provides real-time visibility of emissions, energy, agricultural and metals commodities that delivers reliable data to our clients to track their progress, save them money and help them reach net-zero targets for a secure and sustainable future. Want to join?

Who are we?

We are a tech company, that makes our own hardware and software in-house, and believe that the integration of our hardware and software capabilities is what helps us make great products. Our solutions track over 6 billion dollars of commodities globally every day.

We're a small team of creative thinkers, learners, and doers who achieve results well beyond our size through a considered and pragmatic approach. We value shared knowledge, collaboration, and an appreciation of different ideas amongst our team.

We are seeking a skilled and customer-focused Service Desk Tier 1-2 Support Representative to join our team. You will be responsible for providing technical support and troubleshooting services to our clients, ensuring the efficient resolution of incidents and service requests. You will work closely with the support team, as well as other internal and external stakeholders, to deliver high-quality support services.

Your training will take 2-3 months in which you will work Monday to Friday from 8:00am-4:30pm . Once your training is complete you will work Thursday to Monday 9:00pm to 5:00am.

What you’ll be doing:

• Providing Tier 1 and 2 level IT, application, software & hardware support
• Actively monitoring ticking system ensuring tickets are being actioned within SLAs
• Escalating issues internally as required and managing customer communication
• Monitoring the Control Centre for potential issues and raising as tickets as required
• Creating training materials to build internal knowledge
• Providing support to the on site technicians as required
• Preparing issue reports and update stakeholders
• Implementing and upgrading functionality with the customer

Hopefully you'll:

• Have a Certificate or higher in Computer Science, Software, Networking or IT
• Good computer literacy with basic understanding of networking
• Be highly organised with great attention to detail
• Strong communication skills- both written and verbal English
• Ability to work in a fast pace environment and manage multiple deadlines

We will provide all training required to have a full end to end knowledge of our products and software.

Working at VERIDAPT:

Our benefits for employees include:

• Work from home remotely in Manila + laptop and docking station supplied
• 13,500 PHP remote work set up allowance to use towards (desk, screen, chair, headset, monitor etc)
• HMO for you plus 1 dependent on Maxicare plan
• A 5,000 PHP annual wellbeing allowance
• 10 days vacation leave + 5 days sick leave
• 2 additional days of leave- VERIDAPT Days to do something good for charity or your own wellbeing/ mental health
• Quarterly catch ups with the team in Manila + when the leadership team come to visit
• Additional 2-4 weeks of paid parental leave to support parents on top of legislated parental leave
• Free professional employee assistance resource for mental health
• 20,000 PHP Employee referral payment
• Inclusive fun club that organises activities and events
• Virtual and in-office training and development

If this sounds like the next step for you APPLY NOW!

IMPORTANT While this role is working remotely from home you must be based in Manila as we do have regular team events. If you do not have eligible PR or citizenship for Philippines please do not apply. Sponsorship is not available for this position.