Office Administrator

About us

Northern Elm Assessment and Treatment is a small and growing mental health clinic. We are a supportive environment with the mission of providing safe, inclusive and strength-based services to folks across Ontario.

Our work environment includes:

• Relaxed and welcoming atmosphere
• Growth opportunities
• Safe, supportive and inclusive work environment
• Health benefits (medical/dental) provided after the successful completion of a 90 day probationary period

Role overview

We are seeking an Office Administrator who is creative, innovative, and eager to support a mental health clinic in reaching their goal of supporting folks in need of assessment and/or therapy services. As an Office Administrator, your role is pivotal in adding to a welcoming and warm environment and supporting the clinic as a whole.

A day in the life

• Report directly to the Office Manager
• Support the Office Manager in general administrative tasks
• Answer incoming calls and emails with sensitivity, confidentiality, promptness, and mindfulness
• Perform new client intake inquiry phone calls and emails by focusing on building a rapport through active listening and empathy
• Greet clients
• Social Media Marketing experience is a bonus!!
• Work with the team to create a friendly, welcoming, and inclusive environment
• Collect initial client demographics
• Support in booking initial clinical consultations
• Assist clients in bookings of various assessment and therapeutic appointments
• Adhere to PHIPA guidelines and maintain client confidentiality
• Adhere to the clinic policies and procedures
• Support in other duties as assigned

What you bring to the team

• Excellent customer service skills, including answering telephone calls, greeting clients and responding to inquires
• Excellent organizational, time management and prioritization skills
• MS Office skills required, including Word, Excel, Outlook and PowerPoint
• Strong interpersonal and communication (verbal and written) skills
• The ability to work in a team environment and contribute to the overall success of the clinic
• A forward thinking and collaborative mindset
• Knowledge of the Jane App is an asset
• Evening support with flexibility for day shifts as needed
• A passion for supporting folks in their mental health journey

Northern Elm Assessment and Treatment is an equal opportunity employer. We embrace diversity and are committed to creating a barrier-free and inclusive work environment. We firmly believe that we all have a unique set of skills, experiences, backgrounds and perspectives that shape us and allow us the space to positively connect and benefit from one another.

Please ensure you answer all screening questions through Indeed in order to be considered for this position.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

• On-site parking

Application question(s):

• What is your comfort level interacting with folks who are seeking mental health supports? (Skipping this question will result in application disqualification)
• In which Ontario municipality are you currently residing? (Skipping this question will result in application disqualification)
• Please describe your experience interacting with folks who are seeking mental health supports. (Skipping this question will result in application disqualification)
• Do you have experience with using the Jane App software (as an employee or end-user)? If so, please elaborate.

Education:

• Secondary School (preferred)

Experience:

• Administrative Assistant role: 5 years (required)
• Administrative role in mental health/healthcare in Ontario: 3 years (required)

Location:

• Newmarket, ON (preferred)

Work Location: In person