Office Administrator

Why Choose Premier Irish Homes:

At Premier Irish Homes, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• A Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Good Remuneration: Receive a salary that aligns to your skills and impact.
• Flexible Working Arrangements: We support work-life balance with flexible working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Strong Employee Benefits
• An Inclusive Culture: Be part of an organisation that values diversity and Inclusion.

About Us:

Premier Irish Homes is the fastest growing provider of property services to the Irish Housing and Care sectors. Our innovative approach and commitment to an efficient, reliable and customer-focused service is trusted by property owners nationwide. Our qualified trade and technical experts work together to provide a seamless service that saves customers time organising multiple providers to carry out repairs, maintenance and building services. It also allows flexibility in designing a property service suited to individual client needs.

Role Overview:

• Position: Office Administrator
• Reporting to: Office Manager / Head of Corporate Services
• Responsible for: The Office Administrator plays a key role in daily client communication, internal coordination, and ensuring smooth administrative operations across the business.
• Location: Based in Meath with possible travel to Ballycoolin, Dublin 15
• Contract: Permanent (6 months probationary period)
• Salary: €32,000

This role is ideal for a highly organised, proactive, and communication‑focused administrator who enjoys working in a busy environment, managing multiple tasks, and supporting both internal teams and external clients. Experience in property maintenance, construction, or a service‑based industry is an advantage but not essential.

Reactive Repairs & Maintenance:

Premier Irish Homes delivers a comprehensive range of emergency, urgent, and routine maintenance services to a wide portfolio of social housing clients nationwide. Our work also includes planned and cyclical maintenance, ensuring properties are safe, compliant, and maintained to the highest standards. As our organisation continues to grow, driven by our strong service delivery, high completion rates, and reputation for reliability, we are expanding our administrative team to support the increasing operational demand.

In this role, the Office Administrator will operate at the centre of a fast‑paced, high‑volume maintenance environment, ensuring that all incoming requests are managed efficiently and that communication with clients, staff, and subcontractors remains consistent and professional. This involves coordinating job updates, monitoring progress, supporting the scheduling of works, and ensuring all procedures align with our Quality Policy and ISO aligned Quality Management System.

The Office Administrator will also play an important part in the smooth running of day‑to‑day operations, including responsibilities such as arranging accommodation for staff when required, supporting field teams with logistical needs, and ensuring documentation and workflows adhere to company standards. Above all, the role requires someone who is a team player, adaptable, solutions‑focused, and willing to take on tasks as needed to support the wider team and the delivery of high‑quality services to our clients.

Key Responsibilities

Client Communication & Updates

· Provide daily updates to clients, ensuring accuracy and professionalism.

· Answer incoming queries promptly and confidently through phone and email.

· Log interactions and updates through the company CRM system, Workpal

· Communicate clearly with clients regarding progress, timelines, scheduling, or changes.

Administrative Operations

· Manage shared inboxes, case files, and scheduling tools.

· Prepare reports, spreadsheets, and documentation for senior staff and clients.

· Maintain accurate records, job notes, and follow‑up actions.

· Assist with invoicing preparation, purchase order tracking, and document control.

Internal Coordination

· Liaise daily with internal management, project managers and subcontractors.

· Schedule works, inspections, and contractor appointments.

· Ensure all team members have the required information ahead of each job.

· Track progress and flag delays or issues to management.

Systems & CRM Management

· Work efficiently across Microsoft Outlook, Excel, Word, Teams

· Update job statuses and documentation.

· Ensure data entered is clean, accurate, and compliant.

· Ability to adapt and use various CRM systems

General Office Duties

· Support internal workflows and administrative processes.

· Assist with onboarding documentation, induction packs, and compliance files.

· Participate in continuous improvement activities.

· Any other duties consistent with the role.

Who we are looking for:

Person specification:

· Excellent communication skills (clear, confident, and professional).

· Strong organisational ability and attention to detail.

· Able to prioritise tasks and manage competing timelines.

· Comfortable working in a busy, fast‑moving environment.

· Positive attitude, strong work ethic, dependable and proactive.

· Calm and solutions‑focused when managing deadlines or client expectations.

Experience & Skills:

· Strong proficiency with Outlook, Excel, Word, Teams, and general IT systems.

· Experience working with CRM or job management systems (preferred but training can be provided).

· Previous administration experience in property maintenance, construction, facilities management, or a service industry is an advantage.

· Excellent written and verbal communication skills.

· Experience dealing with clients and subcontractors.

· Ability to work independently and as part of a wider team.

Join Us: At Premier Irish Homes, you're more than just an employee; your part of a mission to create lasting social change. If you're ready to contribute to our vision, apply by e-mailing you CV to John Powell, powell.john@pih.ie and let's make a difference together.

Job Types: Full-time, Permanent

Pay: €32,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Profit sharing
• Sick pay

Experience:

• Office: 2 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person