Office Administrator And Customer Service

Administrative Assistant/ Customer Service

Business Overview:

West Coast Campervans is one of Ireland s leading independent campervan and motorhome rental companies. Founded in 2009, our friendly efficient enterprise continues to grow and flourish. We have a proven record of providing you with a friendly and efficient service, a wide range of vehicles, and the best value for money in Irish camper van hire.

Website: www.westcoastcampervans.ie

Google Maps: https://maps.app.goo.gl/DjFwz1n4WsbbTj4fA

We have an office in ‘The Mill Enterprise Centre’ Drogheda https://themilldrogheda.ie/ which offers a comfortable and modern work environment shared with many other businesses.

Role and Responsibility:

• Manage phone & email motorhome hire enquiries in a friendly and efficient manner.
• Manage Customer Support and liaise with other staff members to solve problems customers may have while on the road.
• Manage customer booking records, rental forms updates to bookings
• Work with the manager to plan out customer pick-ups and returns staffing and other operations like repairs and maintenance.
• Develop efficient & organised work practices enabling the business to carry out their activities in a professional manner.
• Work with manager in updating website and other promotional material.

Requirements:

• Excellent communication and customer-care skills
• Strong attention to detail and ability to multitask
• A self-starter who is motivated to work on their own and take ownership of tasks
• Confident using computers, email, and basic office software
• Good knowledge of Microsoft office packages is essential )word and excel in particular.
• Friendly and professional
• Previous experience in a customer care, tourism, vehicle hire or motor trade business could be an advantage but by no means essential.
• An interest or passion for Irish tourism and or campervans could be an advantage but by no means essential.
• A full clean driving license would be an advantage but not necessarily essential.

Working Hours and Location:

Full Time Monday to friday

Location:

Based on site in https://themilldrogheda.ie/ drogheda, Co. Louth.

Job Type: Full-time

Pay: €30,000.00-€36,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In person