Office Administrator & Appointment Setter

Office Administrator // Appointment Setter // Client Care (Remote Position) Andrew Tannus’ Student Lawn Services – Spring & Summer 2026

Compensation:

$27,700 or $26/hr is the total compensation, including the bonus

• Base Pay: $23/hour
• Season Completion Bonus: $3,200 paid at the end of the season if you stay for the full 6‑month term and remain in good standing
• Contract Length: ~6 months (March 15th – September 15th)
• Hours: ~Full‑time, Monday–Friday

About the Role:

We’re a student‑run, student‑owned lawn care company that’s growing quickly. Our crews are in the field all day; you are the person who keeps the front office, clients, and schedule organized from behind the scenes.

As the Client Care & Operations Coordinator, you’ll handle:

• Inbound and outbound communication: Emails, texts, and calls with leads and clients
• Booking and qualifying estimates
• Invoices and closing jobs
• Tracking hours and simple budgets

If you like owning the communication and keeping everything running smoothly, this role is for you.

Summary of Duties & Responsibilities:

Handle company emails and texts from leads and clients

• Respond to inbound email and text (inquiries regarding quotes, services, scheduling, pricing, etc…)
• Send outbound emails and texts (regarding schedule delays, following up on pending quotes, confirming appointments, etc…)

Handle company phone calls

• Inbound calls from leads (quotes/estimates and qualify them–service, area, rough scope)
• Inbound calls from clients (basic customer inquiries– mostly schedule related)
• Outbound calls to leads who booked estimates online (call to pre‑qualify them before we show up)
• Outbound calls to Facebook leads (when leads come in, call to book an estimate and qualify)

Administrative work

• Send booking confirmation emails
• Draft and send monthly invoices
• Ensure cards are on file for all active clients
• Google sheets data input and organization

What We’re Looking For:

Experience:

• 1–3+ years in office admin, customer service, appointment setting/sales, or similar
• Comfortable handling phones + email + text all day

Skills:

• Strong organization and attention to detail
• Clear, friendly written and spoken communication
• Able to handle multiple conversations and tasks at once without dropping details
• Confident using:
• Email + calendar
• Google Sheets / spreadsheets
• Basic CRMs or job tracking tools (we’ll train you on the specific apps)

Availability & Setup:

• Able to work remotely from home with:
• Reliable internet
• A quiet-ish space for calls
• A computer and smartphone
• Available full‑time Monday–Friday from March 15th to September 15th

Mindset:

• You like being the person who keeps everything organized and moving
• Comfortable taking ownership and making things happen without constant supervision
• Respectful toward clients and team, polite but confident on the phone

Job Type: Full-time

Pay: $26.00 per hour

Expected hours: 40 per week

Application question(s):

• Please describe any experience you have in administrative work and customer care.
• Please describe any experience in sales / appointment setting.

Work Location: Remote