Office Administrator/Receptionist (3 Days A Week)

Office Administrator (3 days a week)

The Office Administrator will handle all incoming calls and deal with customers at reception providing a friendly, professional and efficient business service at all times. The postholder will be required to be familiar with group products and services and will play a primary role in preparing and maintaining customer information for the wider sales team. Providing a comprehensive customer service to the general public is a key part of the role including forward planning, copy typing and proofing of Family Notices to deadline to ensure a streamlined and efficient business service.

Main Job Responsibilities:

• Ensure a comprehensive knowledge of group products and services to include all print and digital products and promotions.
• Sell print and trained in digital media advertising for Notice Boards, Recruitment, Classifieds, Features. Target customers for ‘features’ advertising.
• Keep customers updated on Company products and services through specific email marketing campaigns.
• Inspire customer confidence by providing a comprehensive reception service and have the ability to talk competently to customers about specific customer needs.
• Confidence to ‘check in’ with customers to gauge satisfaction with service and where appropriate, provide information on planned sales campaigns.
• Initiative to identify and pass on relevant sales leads to the Business Development team.
• Ability to deal with customer enquiries relating to Family Notices, memorial cards, public notices, job advertising, classifieds etc.
• Ensure Family Notices are correctly received and processed for the customer and for the Production team. Proofread finished pages.
• Maintain customer records and systems accurately and within GDPR regulations.
• Process cash and credit card transactions and ensure and accurate cash up at the end of each day’s business. Adhere strictly to North – West News Group’s credit policy
• General office administration to include switchboard, post, subscriptions, maintaining Miles 33.
• Handle any customer issues quickly and efficiently, ensuring a high standard of customer care and business service at all times
• Keep personal skills and knowledge up to date e.g. system, accounts processes, product knowledge, competitor activity
• Manage advertising copy to deadline
• Attend and make positive and supportive contributions to relevant meetings with sales and other company teams.
• Any other duties commensurate with role and within capabilities and as required by management

Job Type: Part-time

Pay: From €15,795.00 per year

Expected hours: 22.5 per week

Work Location: In person