Office Manager /Supervisor- Serviceontario)

Job Summary

***PLEASE NOTE - THIS OPPORTUNITY IS WITH A PRIVATE SERVICE PROVIDER, not the Government.

Manage an office of several full-time and part-time staff for - Drivers & Vehicles, Health Card & Photo ID related services.

Duties and Responsibilities:

• Stock management, inventory reconciliation
• IOA Liaison for Ministry & Service Ontario interactions
• Recruit, select and train employees; maintain a safe and secure work environment.
• Accomplish staff results by communicating job expectations; plan, monitor and measure job results; coach, counsel and discipline employees; develop, coordinate and enforced systems, policies, procedures and productivity standards.
• Provide quality in-person front counter customer services by providing timely and accurate information related to government programs, products and services; handle customer issues in high volume environment.
• Provide guidance and support to customers in completing documents and forms.
• Collect and process payments, issue refunds; reconcile payments and transactions.
• Maintain files and electronic database systems.
• Produce a variety of reports and correspondence.
• Prepare and check documents for accuracy and completion as per government requirements.
• Prepare daily deposits and handle large amounts of monetary funds.
• Implementation of Government Policies & Procedures for Ministry of Transportation & Service Ontario

*Other duties as assigned

Qualifications and Skills

MUST BE BILINGUAL - ENGLISH and FRENCH

At least 5 years customer service experience, preference will be given to those with management experience

Excellent communication skills, conflict resolution & problem solving skills for escalated customer issues

Diplomacy and Tact for handling customers and staff

Accounting, reconciliation experience - asset

Must be willing to work occasional Saturdays and Thursday evenings.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Expected start date: 2025-08-18