Online Order Fulfilment & Customer Service Assistant

About Us
We are a leading fishing tackle and field sports retailer, dedicated to providing excellent products and service to our customers both in-store and online. As our e-commerce continues to grow, we are looking for a reliable and enthusiastic individual to join our team.

Role Overview
This is a hands-on role where you will be responsible for ensuring online orders are picked, packed, and dispatched accurately and on time. You will also be the first point of contact for customer queries, returns, and phone support, ensuring a professional and friendly experience at all times.

Key Responsibilities

• Pick and pack online orders with accuracy and efficiency.
• Handle customer queries via phone, email, and in person.
• Process customer returns and exchanges.
• Assist with picking orders directly from the shop floor.
• Maintain a tidy, organised, and safe packing/dispatch area.
• Provide excellent communication and service to ensure a positive customer experience.
• Support general shop operations when required.

Requirements

• Strong attention to detail and ability to work efficiently.
• Good communication skills, both written and verbal.
• Punctual, reliable, and well-organised.
• Ability to work in a busy environment and meet deadlines.
• Positive attitude and willingness to support the wider team.
• Previous experience in retail, warehousing, or customer service is an advantage but not essential.

What We Offer

• Full-time position with consistent hours.
• Staff discount on a wide range of fishing and field sports products.
• Friendly team environment.
• Opportunities to learn and develop within a growing retail business.

Job Type: Full-time

Pay: €13.50 per hour

Expected hours: 39 per week

Benefits:

• Employee discount
• On-site parking
• Store discount

Ability to commute/relocate:

• Athlone, CO. Westmeath: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person