Operations Administrator

Operations Administrator

Position

Family First is seeking a dedicated and detail-oriented operations administrator. The ideal individual will have strong written and oral communication, administrative, and organizational skills and the ability to maintain a realistic balance among multiple priorities. The successful candidate will contribute to operational efficiency. Reports to the director of operations

Job Description

• Handle certificate of insurance requests.
• Ordering and maintaining office supplies.
• Answers Family First incoming phone lines.
• Serves as the IT support ticket backup.
• Assist Director of Operations with compliance matters and compliance reporting.

• Assists the Director of Operations with securing information for contractor agreements.
• Draft and prepare correspondence for internal announcements.
• Create purchase orders, order supplies, and handle logistics to keep our team and events running smoothly.
• Monthly Reporting: Assist the team with gathering data for monthly, quarterly, and annual reporting.
• Meetings & Documentation: Schedule meetings, take notes (can use AI) and document assignments from meeting.
• Project Management: Use our project management tools to drive efficiency and achieve excellence across our department’s initiatives by documenting and tracking projects and support assigned Operational project management tasks as required.
• Trafficking Key Inquiries: Serve as the first point of contact for incoming online requests, ensuring swift and helpful responses that keep us connected to our audiences.
• Contribute to the development of processes and workflows for the operations team and the organization to enhance overall success and efficiency.
• Provide other support for Operations team as needed.

Requirements

• Ability to manage multiple projects simultaneously and stay organized in a fast-paced environment
• Significant attention to detail and accuracy
• A collaborative, team-first mindset with strong interpersonal skills
• Problem Solving and continuous improvement mindset.
• Strong written communication skills for email, reporting, and documentation
• Proficient in Microsoft Office; experience with project management or CRM tools a plus
• College degree (AA or higher)
• Minimum 2+ years of professional experience in support, project coordination, or related fields
• Ability to work in our Tampa Westshore office