Operations Manager

Join the Clink Crew Operations Manager Amsterdam

At Clink Hostels we believe in community, creativity and creating unforgettable guest experiences. As Operations Manager, you will lead the daily operations across our Amsterdam hostels (ClinkNOORD, ClinkMAMA and ClinkCOCO), ensuring each property is buzzing with energy while maintaining high standards of safety, service, and team engagement.

What youll be doing

You will oversee a 24/7 operation covering Front Office, Food & Beverage, Housekeeping, and Maintenance. Our F&B outlets include breakfast service, cafés, restaurants, bars, and meeting room. ClinkNOORD alone currently offers 835 beds, with future expansion planned, while ClinkMAMA and ClinkCOCO each add their own unique vibe and guest capacity to the Clink family. You will think strategically, innovate to boost revenue streams, and inspire your teams to deliver memorable guest experiences across all locations.

Key responsibilities

• Lead daily operations, support Heads of Departments and ensure smooth collaboration across multiple properties.
• Safeguard safety and security for guests and colleagues, with proper training and compliance in place.
• Manage finances, stock and reporting across all revenue streams: bar, café, restaurant, breakfast, meeting rooms tours, events, etc.
• Take ownership of MOD shifts, resource planning and ensuring coverage during peak times.
• Support and develop your team through continuous feedback, team meetings and performance management.
• Collaborate with support office functions such as Finance, HR, Commercial etc

  Guest Experience

• Collaborate with Management from other departments and locations regarding bookings, guest queries, revenue queries etc.
• Champion a seamless guest journey from check-in to check-out across hostels, and advocate for memorable experiences for guests
• Support the teams in resolving guest issues and empower them to act proactively.
• Promote local culture and hotspots, ensuring guests leave with authentic, lasting memories.
• Work in conjunction with the creative team to support and host events, unique experiences and content creation.
• Drive upselling of ancillary services, with special focus on upselling key revenue streams such as the bar, breakfast, tours etc.

  Team & Employee Experience

• Oversee consistent onboarding, training and development for all employees.
• Build a culture of trust, transparency and learning; recognize and reward great performance and give constructive feedback.
• Identify and nurture talent, preparing the next generation of leaders.

  About You

• Proven leadership experience in hospitality operations, ideally across multiple sites.
• Strong financial and organizational skills, with a strategic mindset.
• Flexibility to work evenings, weekends and adapt to a 24/7 environment.
• Passion for guest experience, team development and sustainability.
• A true people-person who thrives in a diverse, international environment.

  What We Offer

• A vibrant, creative and social workplace with like-minded colleagues.
• Opportunities for professional growth and career progression across multiple properties in different locations.
• A culture that values collaboration, diversity and having fun at work.
• The chance to be part of the Clink brand and help shape unforgettable travel experiences in Amsterdam.

Why youll love working at Clink
Were a diverse, vibrant team who love what we do and who we do it for. Youll join a community that celebrates individuality, shares stories, connects with guests, and supports your growth. Expect social events, opportunities to have your say, and great benefits including a discretionary bonus plan, pension contributions, family-friendly perks, discounts, EAP program, and more.

How to apply
Ready to take the reins? Click Apply Now to upload your CV and tell us why youre the one for the job.

Were an equal opportunities employer. All applications are treated with respect, and well only contact those invited to interview. GDPR applies; unsuccessful applicants data will be removed within one month and wont be shared with third parties.