Operations Manager

THE HOMEWOOD SUITES IN AUROA, IL is accepting resumes for the position of Operations Manager. We are looking for a motivated leader who isn't afraid to roll up their sleeves and work with the employees to provide the very best stay to our guests. If you have overall hospitality operations experience, we invite you to apply!

REPORTS TO: General Manager

BASIC PURPOSE: Position is responsible for the short and long-term planning and day-to-day operations of the hotel.

FUNCTIONS/RESPONSIBILITES:

• Perform all operational property duties in the absence of or in partnership with the General Manager
• Position may include direct oversight of specific property departments *
• Ability to work flexible schedule. Long hours are often required, including evenings, weekends, and holidays.
• Strong written and verbal communication skills are required
• Must maintain composure and objectivity under pressure, and present a professional, caring and objective demeanor at all time
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Have a clear and working understanding of where the property is from a budgetary and financial standpoint. Must be able to work with and understand financial information and data, and basic arithmetic functions
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Daily interaction with guests in all public areas, as well as daily interaction with employees, supervisors and managers throughout the hotel
• Be familiar with and comfortable with all necessary reporting in all departments, and hold department managers responsible for these documents
• Ensure that training in service standards is taking place in each department
• Perform daily property walks, room inspections, grounds inspections, and overall building monitoring practices
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

Knowledge and Skills:

Education

Post high school education preferred, including trade school or specialized maintenance training desireable

Experience:

Experience required by position is from four to five years of employment in a related position with this company or other organization(s)

Number of employees supervised: Supervise one or more employees

Travel required: Minimal, training classes, vendors, task force, etc.

Hours Required: 45-50 hours weekly will be the "norm". Position requires whatever hours are necessary to accomplish the requires tasks. Must adhere to the time and attendance policies set forth by the company.

ENVIRONMENT: Physical Job Requirements

Lifting/Pushing/Pulling/Carrying

Position requires frequent and daily lifting, pushing, pulling and carrying of a variety of hotel equipment

Bending/Kneeling

Frequent bending and/or kneeling throughout the day may/will be required

Mobility

Position requires total mobility at all times throughout the hotel.

Continuous Standing/walking

Position requires the continuous standing and/or walking in varying degrees throughout the day.

Climbing Stairs

Position may necessitate the frequent use of stairs, including the use of ladders

Driving

Limited driving on an occasional basis for supplies, equipment, etc. May be required to assist with hustle service when needed.

Work Environment

• Position, although primarily focused indoors, may require exterior work and exposure to extreme heat and/or cold.

Hearing/Speech/Vision

• Position requires the employee to be able to clearly communicate with, understand, and respond to direction
• Must be able to train, mentor, administer discipline to and communicate policies and procedures to the engineering staff
• Must be able to clearly communicate with guests and coworkers in a professional and articulate manner
• Must have excellent written and verbal skills, including the ability to compose business emails
• Must be able to visually monitor, read and respond to reports, written requests, and written policies and procedures

Chemicals/Agents: Position requires exposure to or use of:

Water treatments, industrial strength cleaning agents, pool and spa chemicals, degreasers and other assorted and varied cleaning agents

Equipment Operation

Position requires the frequent use of a variety of standard office and administrative systems, such as computer, phone and copying equipment.

This position also includes the knowledge of basic safety functions and operation of fire suppression systems, water systems, and other basic maintenance processes.

Other Considerations

Personal appearance and grooming is key in this position due to the high guest contact nature of this position.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Hotel management: 2 years (Required)

Work Location: In person