Operations Manager

• Responsible for management of the unit and performance of all employees
• Manage the group and deliver the goals and metrics of each
• Serve as primary client and UGS contact
• Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects

• Bachelor's degree, any field
• Experience as BPO Account/ Operations Manager for at least 2 years
• Must have at least 2 years BPO experience in Financial Programs
• Managerial experience of teams greater than 40 FTE
• Excellent interpersonal and leadership skills.
• Excellent written and verbal communication skills.
• Strong planning, change management and organizational skills.
• Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
• High degree of initiative, team building and dedication to effective positive change.
• Willing to work on any shift schedule especially graveyard

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