Operations Manager - Airports - Ams

Actively support and supervise the daily Operations at Amsterdam Schiphol Airport to ensure safe and secure Service to all Stakeholders.

Responsibilities:

Operational, Administrative and Commercial responsibility including the following activities, keeping main Corporate Priority, safety first and last 100% at all time in mind:

• Managing of all Handling Agents at Amsterdam Schiphol Airport concerning above (ATW) and below the wing(BTW) activities daily. For ATW activities involve Check-in, Concierge Service, VIP Service, Lounge Service, Gate Handling, Safety and Security Checks), and BTW activities involve Ramp and Baggage Services, Load Control, Aircraft Cleaning, Fuel Services, Maintenance Services.
• Safety First and Always is our Priority. Ensure Ramp Safety Compliance Inspections are completed using IAuditor application daily and all non-compliances discussed with Handling Agent with corrective action plans implemented.
• Lead, coach and coordinate the activities of the Air Canada local management team.
• Implementation and audit of Air Canada SOPs (Standard Operating Procedures) and regular follow up meetings with Stakeholders internally and externally.
• Ensure a high quality and safe level of Customer Service, and Mobility Assistance Handling especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.) adhering to local Laws, Canadian Law (including APPR and ATPDR) and internal policies and procedures.
• Ensure daily ATW audits (In-terminal) are completed using IAuditor.
• Coordinate daily activities with SOC, Dispatch etc., Flight OPS, Crew Scheduling etc. when needed (especially during IRROPS).
• Coordinate Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Maintain accurate Manuals and participate in Emergency Procedure Training.
• Optimize on-time performance involving all relevant Stakeholders.
• Monitor results (Safety, OTP, PAWOB, and NPS, etc.) and implement corrective actions where required. Work closely with HQ Team to achieve goals and optimize results.
• Ensure regular communication with all handling agents in order to maintain high level of quality.
• Support Handling Agent during training for new staff, ie hold product and services workshops.
• Support and participate in negotiating ground handling contracts to ensure a cost-efficient and safe operation.
• Finance: Budgeting Costs and Revenues, maintain Budgets, Cost Control, Accounting activities using ARIBA software. Reviewing all expenses and report any irregularities.
• Coordination with various Authorities such as Airport Authority, Federal Office of Civil Aviation, Slot coordination, Air Trafic Control, Police, Army, etc.
• Represent Air Canada at meetings and workshops with these Authorities.
• Coordinate activities with Star Alliance Partners at Amsterdam Schiphol Airport making sure CodeShare Agreements and procedures are correctly reflected.
• Attend SAAT meetings to defend Air Canada’s interests at Amsterdam Schiphol Airport.
• Represent Air Canada at monthly AOC meetings and defend its interests at Amsterdam Schiphol Airport.

NOTE: ACTUAL DUTIES AND RESPONSIBILITIES MAY INCLUDE ANY OR ALL OF THE FUNCTIONAL DUTIES AND RESPONSIBILITIES LISTED ABOVE PLUS ANY OTHER RELATED TASKS AS ASSIGNED BY THE EMPLOYEE’S SUPERIOR.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• At least 2 years of experience in a leadership role and/or experience in the airline industry.
• Minimum 7 years of significant experience in the management of ramp operations and safety; Knowledge of AC operations is a plus.
• Advance knowledge of Word, Excel.
• Advance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Fluent in English, oral and written. Good knowledge of Dutch language preferred - French and other languages are an asset. Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted