Operations Manager Cum Restaurant Captain

• Receiving and processing purchase orders.

• Issuing sales transaction invoices.

• Verifying orders, including customers' personal information and payment details.

• Contacting customers by phone or email to answer queries and obtain missing information.

• Maintaining and updating sales and customer records.

• Compiling monthly sales reports.

• Expediting orders through internal liaison.

• Directing feedback from customers to relevant departments.

• Identifying new products to add to those on offer.

• Supporting the sales department with other administrative tasks, if requested.

• Coordinating daily restaurant management operations

• Delivering superior food and beverage service and maximizing customer satisfaction

• Responding efficiently and accurately to restaurant customer complaint

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

Must Need to work on weekends and Public holidays