Operations Manager (Housekeeping)

As a Housekeeping Operations Manager, you will be ensure include the overall cleanliness of the hotel and surroundings are maintained at the highest standards in the most cost effective and productive manner. Proper monitoring of guest supplies and cleaning supplies lead the team to create a memorable experience for the guest. Assist the Executive Housekeeper as needed.

Provide administrative functions in the areas of recruitment training and development, people and performance management and social welfare.

Job Responsibilities:

Learning and Development:

• Educating Housekeeping associates in their respective roles and their continual development in their respective career path.

• Training and development of Team Leaders/Supervisors to be more competent of their position and develop them for career progression.

• Schedule and conduct daily communications meeting with the associates to enable a free two-way expression of ideas, concerns or other issues as they may relate to any matter in the Hotel/Resort.

• Sharing of Trustyou scores, NPS, TripAdvisor and comments to the associates and take appropriate action to rectify immediately.

• Know and promote and educate the “Ten Foot Rule”

Projects:

• Monitoring and ensure a continual comprehensive preventative maintenance programme for the entire hotel.

• Ensure the maintenance and upkeep for all equipment used in the Housekeeping Department. Ensuring the completion of all work orders pertaining to Housekeeping Department.

• Yearly inventories to be carried out for all housekeeping equipments.

• Assist in overseeing all external contractors to ensure they are working in line with the local policies.

• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangements.

• Implementation and maintenance of an Environmental friendly approach to all aspects of the Housekeeping department. Ensure a conducive and happy working environment for the associates. Promote two ways communication within the department.
  

Service Standardization:

• Maintain a high level of guest service and ensure rapid and professional response to all guest requests.

• Supervising the Rooms Operation Management System. The scope would include Guest Rooms & Corridors, Public Areas, F&B Outlets, Meeting Rooms, Exterior & Landscaping and laundry.

• Support and assign Associates as required to meet guest service demand.

• Assist in ensuring all uniforms for all Associates in the hotel/resorts are maintained in top condition, cleaned and ensure our Associates are well presented at all times.

• Carry out regular inspection to work areas performed by Housekeeping associates. Inspect VIP arrival rooms and ensure all are in order prior to arrival. Offer action plan to achieve service excellence.

• Conduct weekly room inspection with Team Leader and Room Attendants to ensure service standards are maintained.

• Ensure active implementation and enhance to corporate branding and brand standards. Under the role of brand standard mentor and continue to develop and tried to deliver higher standard of guest expectation.

• To set a good hygiene practise set based on fundamental cleaning principles to achieve 0 defects results.

• Proven experience in a supervisory role within housekeeping, with experience in a 5-stars hotel would be an advantage.

• Knowledge of cleaning techniques, procedures, and products.

• Diploma in Hotel Management or a related field is preferred.

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• Only shortlisted candidates will be notified.