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Operations Manager (Remote | Anywhere In The Philippines)

Posted on Nov. 27, 2024 by Growmodo

  • Full Time

Operations Manager (Remote | Anywhere In The Philippines)

Company: Growmodo
Location: Remote | Anywhere in the Philippines
Starting Date: January 2025
Salary: Open To Negotiation

The Operations Manager will be responsible for overseeing and optimizing the operational functions within the company to help align Talent Acquisition efforts with production demands. The primary focus will be on liaising with all departments to effectively forecast, plan, and manage workforce requirements, ensuring the right staffing levels and talent pools are aligned with client demands and business growth. This role is key to ensuring operational efficiency, effective resource allocation, and seamless execution of recruitment processes.

Key Outcomes:

  • Workforce Capacity Planning: Deliver accurate and actionable workforce forecasting and capacity planning to meet recruitment needs.
  • Cross-Department Collaboration: Establish and maintain strong relationships with the Talent Experience Manager, Talent Acquisitions Team, Sales, and Production/Operations teams to ensure alignment of goals and processes.
  • Operational Efficiency: Streamline processes to reduce inefficiencies and improve overall company performance.
  • Client Satisfaction: Ensure that staffing solutions meet client needs on time and with high quality.

Key Responsibilities:

  • Forecasting & Capacity Planning: Lead the development of workforce planning models, ensuring the company can scale up or down based on client requirements, seasonal demands, and market trends.
  • Stakeholder Liaison: Collaborate with department heads (Sales, Talent Experience, Dev Ops, Design, Ops, Customer Experience, etc.) to align on staffing requirements and operational priorities.
  • Data Analysis & Reporting: Analyze workforce performance data, turnover rates, and demand forecasts to identify trends and improve resource allocation.
  • Process Improvement: Continuously evaluate and help Talent Experience Manager refine recruitment and staffing processes to maximize productivity, minimize costs, and enhance the client experience.
  • Budget Management: Manage departmental budgets related to workforce management, ensuring efficient allocation of resources.
  • Compliance & Quality Control: Ensure that operational activities comply with legal, regulatory, and company standards, and that all staffing solutions are aligned with quality expectations.
  • Project Management: Lead cross-functional projects aimed at improving workforce efficiency, client satisfaction, and internal communication.

Key Requirements/Competencies:

  • 3-5 years in operations management, preferably within recruitment, staffing, or HR operations.
  • Proven experience managing and leading cross-functional teams in a fast-paced environment.
  • Demonstrable experience in recruitment operations, workforce management, or HR capacity planning is highly preferred.
  • Workforce Planning Tools: Familiarity with tools/software like Workforce Software or similar capacity planning and scheduling platforms and/or strategies.
  • Data Analysis: Proficiency in Excel or similar data analysis software to track and report on key performance metrics (KPIs).
  • Project Management: Experience with project management tools such as Asana, Notion, Airtable.
  • Recruitment Systems: Knowledge of recruitment management systems (ATS).
  • ERP & CRM Systems: Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems (e.g., HubSpot) is preferred.

Behavioral Competencies & Personality Traits:

  • Problem Solving
  • Adaptability
  • Leadership
  • Attention to Detail
  • Resilience
  • Proactive
  • Communicative
  • Analytical
  • Detail-Oriented
  • Collaborative

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Pay raise
  • Work from home

Schedule:

  • 8 hour shift
  • Afternoon shift
  • Day shift

Advertised until:
Dec. 27, 2024


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