Operations Manager (With Indeed Recruitment Background)-Remote

PLEASE REVIEW JOB DETAILS CEREFULLY BEFORE SENDING AN APPLICATION.

Job description:

Join the Nation’s 7th Largest Independent Appliance Retailer!

Be part of a recession-proof industry with huge growth potential! We are looking for a goal-driven, innovative, and committed individual to support our business based in Colorado, USA. If you have strong soft skills and a positive mindset, you’ll thrive in our collaborative work culture.

Why Join Us:

• Permanent remote setup
• Competitive salary
• Stable and secure job
• Career advancement opportunities
• Year-end bonus
• Join a growing team of nearly 50 remote contractors from the Philippines who have been working with us directly for over 3 years

Schedule:

• Monday- Friday
• 8 AM to 5 PM MST or EST Time Zone
• Weekend duty depending on the operational needs.

Job Overview:

We are seeking a highly motivated Customer Service Manager with a Recruitment background to lead our support operations, ensure excellent customer experience, and support sales performance through structured reporting and follow-through. This role requires an organized, proactive, and reliable leader who can manage people, projects, and processes with precision.

Key Responsibilities:

• Lead, train, and mentor the Customer Service/Sales team to deliver exceptional service and help out in Recruiting.
• Manage projects related to service improvement and sales support.
• Create, analyze, and maintain accurate reports to support data-driven decisions.
• Attend internal meetings, take clear notes, identify action items, and send them to the assigned individuals.
• Coordinate, track, and follow up on action items using Monday.com to ensure timely completion.
• Collaborate closely with the CEO, sales, operations, and other internal teams.
• Resolve escalated issues with urgency and professionalism.
• Identify process gaps and implement solutions to improve customer satisfaction and operational efficiency.

Qualifications

• Strong background in Management and Recruitment.
• Excellent communication, leadership, and organizational skills.
• Strong experience in project coordination and follow-through.
• Analytical mindset with experience creating reports and interpreting data.
• Proficiency with Monday.com and GSuite is an advantage.
• Ability to work independently in a fast-paced remote environment.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities
• Has experience in Recruiting/Interviewing

Technical Requirements:

• Own computer setup at home with dual monitors
• High-speed internet connection
• Backup device/battery and internet connection
• Webcam (on-camera required during working hours)
• USB-type headset with noise-cancellation feature
• Dedicated workspace free from noise and distractions

Job Type: Full-time

Benefits:

• Paid training
• Pay raise
• Career Advancement opportunities
• Work from home

Job Types: Full-time, Permanent

Pay: From Php60,000.00 per month

Benefits:

• Paid training
• Pay raise
• Work from home

Application Question(s):

• Please submit a link to your 1-minute video introduction showcasing your background, relevant experience, and why you’re a great fit for this role.

Work Location: Remote