Operations & Marketing Coordinator

Do you have a way of being able to talk to people and make them feel “at home” and comfortable? Do you want to be part of a dynamic, fun, and efficient health care team? We are looking for the perfect teammate who is self-motivated, loves to learn, loves being busy with serving others and changing lives, is growth oriented, is capable of being a great team player, and has a desire to impact the health of our community.

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Empower Family Chiropractic is seeking a ‘self-driven’, energetic Operations & Marketing Coordinator to coordinate and assist with the patient experience, administrative duties, and marketing outreach in our well established Lake Travis Chiropractic Office. This is a career opportunity for an assistant in a busy doctor’s office, dedicated to helping families get healthy, and stay healthy. We are busy with a purpose! We have great hours, use the latest technology, and do not mind if you whistle while you work (Grumpy, ho-hummers need not apply).

We are a Pediatric, Prenatal, and Family chiropractic office, caring for all ages, from newborn to adults, with a neurological focus to chiropractic care. This allows us to care for the “simplest” (ie. neck pain, back pain, headaches) to the most intensive pediatric and adult cases (ie. special needs, neurodevelopmental delays, busy/overwhelmed moms/dads, autoimmune disease, etc). We do so by focusing solely on bringing balance to the central nervous system, which is highly specialized to the chiropractic adjustment, our detailed clinical approach and the approach to care plans offered in our office. Therefore, you MUST be a loving, caring, and patient individual who is eager and able to work in an environment bustling at any given moment with kids and families!

If you are someone with great leadership and communication skills, doesn't mind multi-tasking, has a willingness to learn and be flexible, and a desire to be part of a rock star team, Empower Family Chiropractic and our practice members are waiting for you to come shine in your own way here as our Front Desk Executive!

Smokers need not apply.

We are looking for an exceptional Care Advocate (CA) who has:

• Eagerness and ability to learn in a fast-paced environment
• Self-motivated with the ability to work both independently and with a team
• Great interpersonal communication skills - Amazing telephone etiquette with comfort and ease in communicating with patients both on the phone and in person
• Excellent computer skills (Google Docs, Excel spreadsheets, emails, etc)
• Social media skills (ie. Reels creation, content writing/planning, graphics creation on Canva, etc)
• A desire to be challenged to learn new skills and grow into roles as needed
• A strong work ethic with a willingness to go the extra mile (with a smile), is proactive, organized, reliable and consistent in their work
• Steps up to use initiative and solve problems
• Highly efficient and great attention to detail
• Ability to work in a team of different personalities (our days involve but are not limited to: professionalism and seriousness, structured routine, organized chaos, lots of laughter and a pursuit of positive vibes…no debbie downers or ho-hummers please!)
• The ability and desire to accept necessary change when it presents itself, and a positive, encouraging attitude towards adapting to change
• Experience in a similar health care support role would be favorable, but not essential - You will be trained on necessary skill sets

Responsibilities include, but are not limited to:

• Executing exam room protocols (ie. vitals, digital spinal nerve scans, digital X-rays)
• Contributor to an ongoing optimal patient experience
• Maintaining and optimizing the quality and efficiency of office flow
• Maintaining office presentation and deep cleaning duties
• Managing office inventory of supplies
• Assisting patients in therapy rooms
• Proficiency in reviewing patient records using office electronic health records systems and data entry tools while respecting patient confidentiality
• Assist with coordination of patient scheduling
• Clear and effective patient communication via phone, email, and text
• Readiness to assist in any necessary administrative duties required for proper office operations
• Amazing social media and graphic design proficiency (ie. Reels creation, content writing/planning, graphics creation on Canva, etc)
• Lead involvement in marketing and public relations projects
• On-going training will be provided, with opportunities to attend full-paid seminars both in Texas and nationwide.

A day in this role might include:

• Greeting patients and making sure they feel valued from the moment they arrive.
• Managing the flow of the office by checking in patients, scheduling, and keeping records up to date.
• Handling incoming calls with warmth and professionalism — from answering questions to booking appointments and re-engaging patients.
• Clinical support for all exam room and back-office tasks such as taking nervous system scans and X-rays with precision, organizing records/workflows, and assisting patients to therapy tables
• Coordinating marketing efforts — from posting on social media to helping capture stories, testimonials and photos that highlight patient wins.
• Cross-training across office responsibilities so you can grow into new skills and leadership opportunities.

Necessary Competencies:

• Proficient written and verbal communication skills
• Must be proficient with Canva and Social Media content planning platforms
• Detailed and accurate data entry skills (ie. Electronic health records, Google Docs, Google Sheets)
• Put the secret code, “I have found my tribe”, in the subject line of your email and your cover letter responding to this job ad
• Technical / Computer literacy
• Ability to effectively problem solve both analytically and with patient interactions

This is a FULL-TIME position:

*Must have flexibility with hours

STAFF HOURS:

• Monday - Wednesday: 8:00am - 6:00pm
• Thursday: 8:00am - 5:00pm
• Friday: 9am - 1pm
• 1-hour lunch breaks: 1:00pm - 2:00pm

REGULAR PATIENT HOURS:

• Monday-Wednesday: 9:30am - 12:30pm / 3:00pm - 5:15pm
• Thursday: 9:30am - 12:30pm
• (Friday is an administrative day - No patient care)

Perks and Benefits:

• A genuine wellness-oriented health care environment with an emphasis on moving, thinking, and eating well
• Training and support from a passionate doctor and team who are dedicated to ongoing development and empowerment
• Opportunities to facilitate and contribute ideas to develop our practice - your input will be highly valued
• Plenty of challenges and rewards with a busy, highly organized role
• Generous wages and complimentary Chiropractic care for you and your family
• Bonus pay eligibility
• Eligibility for Medical Benefits (Health, Vision, Dental)

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OUR MISSION:

Our mission at Empower Family Chiropractic is to play an active role in making our community a better place by unselfishly serving the public. We pride ourselves on having a unique opportunity to make a significant impact on creating healthier and happier lives via specific care of their spine and nervous system with chiropractic care. We do so via concierge-level service, healing results with our treatment protocols, and education to empower our patients and community with knowledge to take a proactive role in making sound health and wellness decisions for themselves and their families!

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Think you have what it takes?

If this role excites you and you would like to be a part of the Empower Team, Dr J (Chiropractor) would love to hear from you!

Put the secret code, “I have found my tribe”, in the subject line of your email, cover letter, and video responding to this job ad.

Please submit your resume along with a personal cover letter including a brief explanation of your excitement about this position.

In addition to your cover letter, please submit a video of your answers to the below questions.

• Tell us how you will fit in THIS job specifically. We will NOT be calling you to clarify whether or not you are a fit. SELL US on why we would be lucky to have you on the team.
• What would you like to achieve from such a role?
• What are your career aspirations for the next 5 years?
• Are you a plant lover or a plant killer?
• What is your expected pay and availability?

Send video to info@empowerfamilychiro.com:

Those who do not answer questions either in your Cover Letter or on video WILL NOT be considered

Please DO NOT contact the practice directly. Also note that unfortunately, due to the volume of applications received, we are not able to give individual feedback, and only shortlisted candidates will be contacted.

Best of luck - hopefully we get to meet you soon!

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Commute:

• Ste 106 Austin, TX 78738 (Required)

Ability to Relocate:

• Ste 106 Austin, TX 78738: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person