Operations Support Coordinator

Key deliverables are:

• Client engagement at all levels
• People management
• KPI and standards conformance
• Operational and Commercial performance
• Implement and support change.

Main Responsibilities (not limited to*):

• The primary role is to ensure that the contracted operational service delivery, audit readiness (using the company auditing tool) and compliance is managed and delivered for the Client.
• Manage, train, motivate and develop a team Cleaning Staff (supervisors and cleaning operatives), ensuring full attendance with a pool of fully trained relief staff for cleaning roles.
• Assess performance of staff and identify training needs.

• Development of strategic partnerships with key stakeholders on each site.
• Manage and develop client relationship, respond their needs and daily interaction.
• Develop Bidvest Noonan as the preferred and expert supplier to this client for the provision of cleaning services and grow additional service lines.
• Retention of existing contract and identify new business opportunities for Bidvest Noonan on site.
• Ensure the contract is operating to and exceeding the required specification and performance and is regularly audited in line with specification.
• Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, ISO and Company procedures & policies.
• Prioritise health and safety at all levels.
• Endorse new Company initiatives and ensure they are implemented on site.
• Ensure adequate staff levels on sites.
• Weekly reporting to Operations Manager on site performance.
• Endorse new ESG Company initiatives and ensure they are implemented on site.
• Ensure that staff are adhering to policies and procedures on site.
Carry out regular and thorough treatments/inspections to maintain such conditions.


• The Ideal Candidate:

• Previous experience in the Soft Services sector with cleaning contracts.
• Previous experience interacting and communicating with client senior management team.
• Must have excellent communication skills.
• Must have excellent IT skills.
• Will have knowledge of reporting requirements within and understanding of KPI’s.
• Highly flexible with a demonstrated willingness to take on a responsible approach to any issues.
• Practical and logical approach to problem solving.
• Be a team player with the ability to develop and maintain good interpersonal relationships.
• Develop, implement, drive, and support the performance metrics.