Operations Support Coordinator (Global Sporting Event) - Italian/English Speaking

To support and lead in the planning, preparation and management of the operations support centre for iLUKA on the lead up and during a global sporting event in Milan.
This role is a contract role to start in June 2025 and end in March 2026.
Key Responsibilities

Same Pages:
To support operational leads and ensure deadlines are met (to create and monitor a timeline with the main deliverables)
Assist the Senior Management Team in organizing the events (transport, accommodation, additional functions, equipment etc.)
To own and update a white paper status spreadsheet

Security:
To assist in the planning of security framework both for the clients and for iLUKA
To act as the key channel between operational teams and client services teams, ensuring a strategic “big picture” view is taken across all deliverables and programmes
Board meeting reports: to consolidate into a report info to be provided by the client services teams on the status of their programmes
Be the main contact in the production of the event time Operations Manual website

Event-Time:
To work closely with the Operations Director and operations leads
To help identify gaps and roadblocks to best in class delivery
Escalating for assistance when needed and sharing incidents as key learnings for continuous improvement
To ensure resources are sensibly aligned across multiple programmes
To ensure any operational changes are properly communicated and understood by all parties · To act as “Ops point person” for client services teams
To assist the Senior Management Team in ensuring process efficiencies and procedure compliance
Set up and participate in the daily OSC meetings
Follow up on deadlines and commitments of operational departments
Observer/Support role in team training
Ops functions daily reporting procedure.
Keeper of database with contact info for ops team during games time.
“Plan B” ownership and execution policies and procedures Post-Event:
Consolidate final function reports into one document
Transfer of knowledge document for next event

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise

Fluent in Italian and English
Previous multi-event operations experience a requirement
Excellent Communication Skills and an eye for detail
Advanced IT Skills, Excel, Word, PowerPoint, Office
Experience in writing operational and training manuals
Experience in the development and delivery of Training Leadership Skills

Attributes

Confidential
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload