Order Management Assistant/ Invoicing

Job Summary:

The Order Management Assistant / Invoicing Clerk is responsible for processing customer orders, generating accurate invoices, and coordinating with internal teams to ensure timely order fulfillment. This role supports the sales and finance departments by ensuring all orders and billing activities are completed efficiently and accurately.

Key Responsibilities:

• Receive, review, and process customer orders in a timely manner.
• Verify pricing, product availability, and customer information prior to order entry.
• Coordinate with the sales, warehouse, and logistics teams to track and fulfill orders.
• Prepare and issue accurate invoices based on delivery or sales confirmations.
• Ensure compliance with company policies and customer agreements on pricing and billing terms.
• Update and maintain order and invoice records in the system.
• Communicate with customers to confirm order details or resolve discrepancies.
• Handle order changes, cancellations, and returns according to standard procedures.
• Support month-end closing by ensuring all orders and invoices are accounted for.
• Assist in resolving invoice disputes and working with the accounting team for reconciliation.

Qualifications:

• Bachelor’s degree in Business Administration, Accounting, or related field (preferred but not required).
• Experience in order processing, invoicing, or sales support is a plus.
• Proficiency in using order management or ERP systems (e.g., SAP, Oracle, QuickBooks).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Good communication and customer service skills.
• Proficient in Microsoft Excel and other office applications.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift

Experience:

• Order management: 2 years (Required)

Work Location: In person