Outreach Case Worker Part-Time 20 Hours Per Week

Case Worker (Part-Time)

Outreach and Community Services

Job Description and Person Specification

Location: Naas (please note some work at our Refuge site, safe home sites and

travel throughout County Kildare is required for Outreach purposes).

Salary: €20,707 per annum (€38,825 pro rata).

Contract: Part-time (20 hours per week)

Contract Duration: 12-month fixed-term contract (renewable subject to funding),

including a 6-month probationary period

Annual Leave: 100 hours per annum (25 days pro rata)

Benefits:

- 7% employer pension contribution

- Access to Employee Assistance Programme (EAP)

- Sick Leave Scheme

- Additional day birthday leave after 12 months’ service

- Access to Maternity Pay Scheme after 2 years’ service

- Great training and development opportunities

Job Summary

The Case Worker will play a key role in Teach Tearmainn’s Outreach and

Community Services Team, delivering direct, trauma-informed support to women

experiencing domestic abuse. The role includes one-to-one client work,

advocacy, facilitation of evidence-based group programmes, helpline support,

and participation in community education and engagement initiatives. The post

holder will work collaboratively with colleagues and partner agencies to deliver

safe, client-centred services across County Kildare.

Key Responsibilities

1. Outreach Support Services

• Provide one to one psychoeducational support to women who have experienced domestic violence and abuse
• Provide practical and emotional support to women in person and on the phone.
• Assist women to remain safely in their homes (if that is what they wish to do) including through tailored safety planning.
• Deliver structured, client-led one-to-one support sessions.
• Provide post-refuge support women, you will also be required to provide support to service users in our Safe Home service.
• Organise and facilitate Outreach clinics (drop-in and appointment-based) and identify and establish additional outreach clinics in areas with low access to services to engage harder-to-reach women.
• Operate the outreach helpline and provide support and information to callers.
• Liaise with internal teams (Refuge, Childcare, Court Accompaniment) for coordinated family support.
• Facilitate structured group programmes, including:

o Own My Life – a trauma-informed recovery programme for survivors

o TLC Kidz – a recovery group for mothers and children

o Healthy Relationship workshops in schools

• Deliver Purple Hand Bystander Training to schools, youth groups, community groups, and professionals.
• Attend child protection case conferences and contribute to multi-agency case planning where relevant.
• Attend supervision and team meetings regularly.

2. Information, Advice and Advocacy

• Provide clear and accessible information on legal rights, housing, social welfare, health, and entitlements.
• Advocate for women with agencies and service providers, promoting their rights and needs.
• Make referrals to appropriate support services and follow up to ensure successful access.
• Provide court accompaniment and support, including preparation and debriefing, when required if the Court Accompaniment Liaison Officer is unavailable.
• Attend court hearings and provide testimony when necessary.

3. Community Engagement & Education

• Represent Teach Tearmainn at local events, interagency meetings, community forums, and awareness days.
• Develop referral pathways and educate local services on safe and effective referral to Teach Tearmainn.
• Build and maintain strong working relationships with Gardaí, social services, housing authorities, GPs, schools, family resource centres, women’s groups, and other agencies.
• Facilitate awareness-raising workshops for young people, professionals, and community groups using a trauma-informed, empowerment-based lens.
• Promote understanding of domestic violence and effective responses through the Recognise, Respond, Refer framework.

4. Administration and Teamwork

• Record all client contact, interventions, referrals, and follow-up actions on Salesforce, our secure CRM system, ensuring timeliness, accuracy, and confidentiality.
• Maintain clear, structured, and GDPR-compliant case files and update client support plans regularly.
• Input service data for monitoring and reporting.
• Liaise with the Outreach Services Team Leader/Coordinator to identify trends, concerns, or gaps in service.
• Participate in reflective practice, service reviews, evaluations, and audits.
• Uphold the values and ethos of Teach Tearmainn in all interactions, internal and external.
• Ensure full compliance with policies on confidentiality, safeguarding, child protection, and data protection.
• Work collaboratively across the organisation to contribute to a holistic, coordinated support service.

Person Specification

Essential Criteria

• Third-level qualification in Social Science, Community Work, Social Care, or a related discipline (Minimum degree level 7)
• Minimum 3 years’ relevant experience working in domestic violence, social care, or community services
• Experience in casework/key-working, including needs and risk assessment and safety planning
• Strong knowledge and understanding of domestic violence and its impact on women and children
• Experience in group facilitation and programme delivery
• Strong interpersonal, facilitation, and written communication skills
• Full clean Irish driving licence and access to a vehicle is essential
• High level of professionalism, confidentiality, and empathy

Desirable Attributes

• Experience in trauma-informed or empowerment-based practice
• Knowledge of current child protection legislation and procedures
• Demonstrated experience in interagency collaboration and joint working
• Personal qualities including:

o Flexibility and adaptability

o Integrity and dependability

o Initiative and self-motivation

o Concern for others and non-judgemental approach

o Emotional resilience and good self-care

o Commitment to equality, social justice and human rights

Job Type: Part-time

Pay: €20,707.00 per year

Expected hours: 20 per week

Benefits:

• Company pension
• Employee assistance program
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (required)

Experience:

• work vulnerable women: 2 years (required)

Licence/Certification:

• Full Clean Irish Drivers licence and access to own vehicle (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 11/07/2025