Overnight Shelter Staff - Tffvs - $27.30/Hr

Title: Overnight Shelter Staff
Salary: $27.30 Hourly
Shift: 8:30pm-7:30am Alternating Wednesdays & Thursday-Saturday
Classification: Non-Exempt, Full-Time, Union Represented
Location: Thayer Family Foundation Veteran’s Motel Shelter
Reports To: Program Manager

This position has an introductory probationary period of 90 days. All work is completed in-person; this is not a remote position.

THE POSITION: The Overnight Shelter Staff plays a key role in ensuring the safety, comfort, and wellbeing of participants during overnight hours. This position provides direct support to Veterans residing in the Thayer Family Foundation Veterans Motel Shelter, maintaining a calm, secure, and trauma-informed environment while responding to participant needs with empathy and respect. Responsibilities include supporting participant safety and wellness, distributing meals and supplies, conducting routine perimeter checks, addressing behavioral concerns through trauma-informed de-escalation techniques, maintaining accurate and timely documentation, and ensuring overall cleanliness and safety of the shelter environment. This position also collaborates with daytime team members to ensure continuity of care and may occasionally assist with tasks such as completing service applications, obtaining signatures, and other follow-up activities that could not be completed during the day.

THE PROGRAM: The Thayer Family Foundation Veterans Motel Shelter offers safe, supportive, and trauma-informed services for Veterans who are committed to an abstinence-based lifestyle. The program serves up to 18 adult participants, including historically marginalized Veterans who are part of the LGBTQIA2S+ and BIPOC communities. The program provides compassionate, Veteran-centered services, including Peer Support and Recovery Mentorship, housing and resource navigation, assistance with addressing medical and mental health needs, personal finance and budgeting guidance, and more. Staff collaborate closely with participants to ensure they have access to the support and resources needed to maintain their individualized recovery plans during their stay. Program staffing includes Certified Alcohol and Drug Counselors (CADCs), Certified Recovery Mentors, Peer Support Specialists, and other roles as determined by program needs.

Do Good Multnomah’s definition of a Veteran is intentionally inclusive—our programs welcome all Veterans, regardless of federal eligibility status. This includes members of the Reserves with fewer than 180 days of active duty and Veterans with less-than-honorable or dishonorable discharges.

CONFIDENTIALITY AND PERSONAL HEALTH INFORMATION (PHI): This position will have access to Protected Health Information (PHI) during the course of work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, participant demographic information in the case management system, and related data. The employee is required to review the content of these records only to the extent necessary to accomplish assigned tasks. In addition, this position must comply with 42 CFR Part 2, which provides specific confidentiality protections for substance use disorder (SUD) treatment records. This means that any information identifying an individual as receiving or having received SUD treatment may not be disclosed without the individual’s written consent or as otherwise permitted under federal law. All staff are required to maintain strict confidentiality in accordance with state and federal regulations and Do Good Multnomah’s internal privacy and data security policies. Any actual or suspected breaches must be immediately reported to a supervisor.