Part-Time Group Rooms Coordinator

The DoubleTree by Hilton Austin Hotel is looking for a dynamic, part-time Group Sales Coordinator. The Group Sales Coordinator supports Sales Managers by managing booking inquiries, preparing contracts, and handling VIP reservations. This is a part-time role, 2-3 das per week.

Essential Duties and Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building.
• Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• 3+ years of past sales experience preferred.
• Hotel experience preferred.
• Able to set priorities, plan, organize, and delegate.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel operations, including sales and marketing.
• Excellent verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Free parking
• Life insurance
• Referral program
• Retirement plan

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person