Part-Time Guest Service Representative

Responsible to represent the hotel to our guests and to ensure exceptional customer satisfaction throughout their entire stay. Responsible for the successful operation of all front office duties.

RESPONSIBILITIES:

· Ensure 100% Guest Satisfaction;

· Participate with co-workers in training & coaching sessions, to create a productive, efficient team;

· Implement and maintain all company policies and procedures;

· Completion of administrative work as assigned;

· Handling Guest complaint;

· Front desk duties as scheduled;

· Duties associated with Guest Service Representative position including but not limited to the above listings.

REQUIREMENTS:

· Must have great interpersonal skills, clearly spoken and friendly;

· Must have a great personality to represent and be the face of the hotel;

· Must greet guest with a smile;

· Must be patient and must have empathy;

· Must have previous experience in Guest Service;

· Ability to deal with all levels of management, staff and owners in a professional manner;

· Excellent communication, interpersonal and administration skills;

· Proficient / familiarity with computerised systems;

· Ability to work within deadlines;

· Must be available weekends & statutory holidays

· Must be available 7am-3pm, 3pm-11pm & 11pm-7am

Bilingualism: French & English

*Must have a valid vaccination passport

Work Remotely

• No

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• RRSP match

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service in a hotel preferrably: 1 year (preferred)

Work Location: In person

Application deadline: 2023-05-01
Expected start date: 2025-07-15