Partner Account Manager
Posted on Dec. 16, 2025 by Genesys
- Robertsganj, Singapore
- N/A
- Full Time
locations
Singapore (Flexible)
time type
Full time
posted on
Posted Today
job requisition id
JR109522
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Partner Account Manager
Locations: Singapore or Malaysia
The Partner Account Manager will strengthen and grow the Genesys partner ecosystem in Southeast Asia by developing high impact relationships and driving partner led revenue.
This role supports partners across Singapore, Malaysia, and Indonesia with a focus on strategic planning, operational excellence, and go to market execution.
At Genesys, we are transforming customer experience with empathy and AI innovation, and this role is central to expanding our reach through trusted partners.
Joining Genesys means contributing to a global team that collaborates closely, supports partners with purpose, and delivers meaningful customer outcomes. This position offers the opportunity to influence regional growth while helping partners succeed with Genesys CX.
This role opens up opportunities for candidates based in Singapore or Kuala Lumpur.
What You Can Bring to Genesys.
The primary responsibilities for this role include (but are not limited to).
- Develop and Nurture Partner Relationships: Cultivate and maintain strong relationships with existing partners in Singapore, Indonesia & Malaysia, focusing on operational excellence and strategic growth.
- Strategies Partner Business Development: Craft and execute partner business strategies to scale Genesys solutions and capabilities through our SINGAPORE, INDONESIA & MALAYSIA partner network.
- Provide Operational Support: Ensure partners have the necessary tools, resources, and knowledge to effectively market and sell Genesys solutions.
- Collaborate on Business Plans: Work with partners to develop detailed business plans, including operational processes, sales targets, and go-to-market strategies.
- Work closely with internal sales leadership and ensue alignment of GTM strategies.
- Streamline Onboarding and Training: Coordinate with internal teams to optimize partner onboarding, training, and enablement, fostering a high-performance partner ecosystem.
- Monitor Performance Metrics: Track and manage partner performance metrics, driving continuous improvement in sales and operational efficiency.
- Integrate Partner Feedback: Facilitate the integration of partner feedback into product development and business processes to meet partner needs and deliver value.
- Manage Partnership Agreements: Negotiate and oversee partnership agreements, focusing on operational clauses that ensure smooth cooperation and mutual growth.
- Lead Operational Reviews: Organize and conduct regular operational reviews with partners to assess performance, identify areas for improvement, and align on future objectives.
Why Join Genesys?
- Define Operational Excellence: Take the lead in enhancing operational excellence within our partner ecosystem in Southeast Asia.
- You can drive the business through accurate forecasting and strategic partner planning.
- You can create dynamic sales presentations working with industry best technical experts and educating your partner community.
- You will have a unique opportunity to understand our customer's strategies and help drive sales using our unique solutions.
- You will have the ability to own and develop your territory working closely with Genesys colleagues to achieve shared success.
- Demonstrate your proven abilities to create relationships with executives, stakeholders, and key influencers with both partners and customers.
- Work for a Magic Quadrant leader with a focus on AI innovations.
You’ve been there and done this…
- Proven background in partner management, operations, or business development, especially within the SaaS or cloud-based solutions sector.
- Proven experience communicating, negotiating, and closing with executives and stakeholders
- Proven experience understanding customer and partner needs and being able to articulate solutions.
- Demonstrable ability to lead a complex sales cycle, with a track record of successful revenue attainment.
- 6-8 years of sales experience (Cloud or SaaS based software sales preferred)
- BS or BA degree or equivalent work-related work experience
- Ability to travel up to 30%.
- Ability to speak and present in Bahasa Malaysia and Bahasa Indonesia will be beneficial.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the countries advertised
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
reasonable.accommodations@genesys.com
.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Advertised until:
Jan. 15, 2026
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