Partner Support Specialist

ADI Snap One now have the opportunity for a Partner Support Specialist to join our team in Melbourne, Australia working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

Reporting to the Supervisor Partner Accounts the Partner Support Specialist will be responsible for supporting the external sales team, accounts and logistics throughout the APAC region by providing world class customer service and support to new and existing customers.

This role will suit an individual who is comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Partner Support Specialist will perform calm under pressure while meeting customers’ needs, have an eye for details and excellent follow up.

Key Responsibilities

• Responsible for being the front-line point of contact for all Australia, New Zealand and other regions of APAC customers and freight forwarding intermediaries.
• Process local and International orders
• Process advance replacement orders
• Provide ETAs, shipping status and tracking information and resolve any issues.
• Process incoming payments and reconciliations.
• Perform customer account reconciliation.
• Ability to accurately input customer data; such as updating addresses and customer contacts
• Communicate and collaborate with internal departments.
Facilitate signing and storage of customer agreements.

YOU MUST HAVE

WE VALUE

• Previous internal sales or customer service experience working in an electronics or consumer goods environment
Experience working within ERP systems, i.e., SAP, Salesforce.

WHAT'S IN IT FOR YOU

• Join us to work in a collaborative team, with the opportunity to be mentored by experienced leaders.
• Agile environment, with challenges that will drive your continued professional development.
• Hybrid working environment (3 days in the office and 2 days from home)

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Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.