Parts Technician

Why work here?

Working as a parts technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.

Treated Well.

Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Parts Technician salary ranges from $52,000 - $72,800 per year. This position is bonus eligible (Paid monthly).

Parts Technician role

Order Processing – 50% of your time is spent here

• Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying technicians of any ETA updates or notifying them when parts arrive.
• Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customer.

Customer Service and Support – 40% of your time is spent here

• Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
• Provides a high level of service to all of our customers, internal or external. Communicates well with and supports other dealership personnel and departments.

Ad hoc duties – 10% and its important!

• Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers.
• Participates in all training programs that are made available and attend all department meetings.
• Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits.

Education/Certification

• Minimum high school diploma required

Experience

• Parts experience in the heavy equipment or commercial vehicle industry is considered an asset
• Must be professional and organized and able to work in a high pressure environment safely

3 Things To be successful as an Parts Technician

1. Technical knowledge and expertise

2. Always willing to help out

3. Attention to detail and accuracy

Other details

• We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve
• Professional references will be required