Patient Care Coordinator/Front Desk – Obgyn

About Us

Nur Medical Group is a growing, patient-centered healthcare organization in San Jose specializing in Women’s Health (OBGYN) and Pediatrics. We are building a modern, efficient, and compassionate clinic focused on exceptional patient experience and operational excellence.

We are looking for a professional, experienced Patient Care Coordinator/Front Desk Lead to join our OBGYN division.

This is not just a job — this is an opportunity to grow with a fast-scaling medical group.

Duties

Front Office Support

• Schedule appointments
• Insurance verification
• Collect copays and balances
• Manage patient calls and messages
• Support workflow efficiency
• Greet patients warmly, verify their information, and assist with appointment scheduling and check-in procedures.
• Manage electronic health record (EHR) systems efficiently by documenting patient encounters, updating records, and ensuring data accuracy.
• Coordinate patient follow-up appointments, lab tests, imaging (including X-ray), and referrals to specialists or hospital services as needed.
• Assist with ICD coding (International Classification of Diseases) for diagnoses to facilitate billing and insurance processing.
• Maintain a clean, organized clinical environment while adhering to infection control protocols.
• Reactivation calls
• Zocdoc management
• Lead tracking
• Same-day gap filling

Skills

• Strong knowledge of anatomy, physiology, and medical terminology relevant to obstetrics and gynecology.
• Experience working in outpatient clinics or hospital settings with a focus on women’s health or related specialties such as geriatrics or medical-surgical units.
• Proficiency with EHR systems and familiarity with ICD coding for accurate documentation.
• Ability to perform basic life support (BLS) certification to respond effectively in emergency situations.
• Excellent patient service skills with a compassionate approach to diverse patient populations.
• Knowledge of intake procedures, vital signs measurement, medication administration, and patient education techniques.

Qualifications

• 1–3+ years experience (OBGYN preferred)
• Familiarity with Athenahealth or other EMR systems (preferred)
• Strong communication skills
• Professional appearance and demeanor

Ability to multitask in a fast-paced clinic

Job Type: Part-time

Pay: $26.24 - $31.61 per hour

Expected hours: 24 – 32 per week

Work Location: In person