Patient Concierge / Front Desk Coordinator

Who We Are

Perfect B is a fast-growing, modern aesthetic medicine clinic delivering high-end, non-invasive treatments in a luxury yet approachable environment. We combine advanced technology with elevated patient experiences — and our front desk plays a critical role in that mission.

This is not a passive check-in role. Our Front Desk Coordinators are the heartbeat of the clinic.

Who You Are

You are:

• Naturally extroverted, confident, and people-oriented
• Someone who enjoys talking to patients, building rapport, and closing the loop
• Comfortable working in a fast-paced, patient-facing environment
• Organized, polished, and calm under pressure
• A team player who takes pride in representing a premium brand

You enjoy working with the public and understand that every interaction is an opportunity to create loyalty, trust, and revenue.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet every patient with warmth, confidence, and professionalism
• Manage check-ins, check-outs, phones, texts, and emails
• Own the daily clinic schedule and help maximize provider availability
• Maintain a clean, organized, and welcoming front desk and lobby

Sales & Patient Engagement

• Educate patients on services, packages, memberships, and retail products
• Confidently recommend next steps and support treatment conversion
• Request Google reviews and referrals at the appropriate moments
• Support the clinic’s monthly sales and performance goals

Administrative & Clinic Support

• Process payments and reconcile POS transactions
• Support EMR documentation and data entry
• Track inventory and assist with ordering supplies
• Flip rooms and assist with light clinic flow needs as required

Schedule & Availability

• Part-time opportunity
• Clinic hours:
• Mon–Fri: 8:30 AM – 7:30 PM
• Sat: 9:45 AM – 6:30 PM (some Saturdays required)
• Schedule varies based on clinic needs and availability

What You Bring

• 1+ year experience in medical spa, aesthetic clinic, luxury hospitality, wellness, or customer-facing sales roles
• Strong communication skills — verbal, written, and digital
• Comfortable using EMR, POS, and scheduling software
• Bilingual Spanish & English required
• Able to stand for extended periods and lift up to 25 lbs
• Professional, reliable, and detail-oriented

Compensation & Training

• $18/hr base pay
• Monthly performance bonus based on reviews, referrals, and retail sales (target $300+)
• Training period: 90 days at $16/hr (bonus eligibility active from day one)

Why Perfect B

• Clear growth path into coordination, leadership, or operations
• Ongoing training and professional development
• Supportive, patient-first culture
• High standards, modern systems, and best-in-class technology
• A role where your personality, communication skills, and drive truly matter

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training

Work Location: In person