Patient Coordinator

Behaviours and Mission:

The company using our core behaviours (acting with Care, taking responsibility and making a positive difference) want to continuously develop ReproMed as a place and service where we do everything we can to give patients control of their reproductive health. The behaviours complement our Mission which is a great place to work and a great place to be a patient.

Position:

We're Hiring: IVF Patient Coordinator / Front Desk | ReproScan

Are you a highly organized, compassionate communicator who thrives in a fast-paced healthcare environment? Join ReproScan, where we’re redefining patient care and support throughout the IVF journey.

Location: ReproScan - Dundrum, Dublin

Employment Type: Full-Time

Reporting To: ReproScan Manager

About the Role:

As an IVF Patient Coordinator, you'll be the welcoming face and reliable guide for patients navigating fertility treatments. From scheduling and communication to coordination and care advocacy, your role is central to delivering a seamless, empathetic experience.

This is more than a front-desk position — it's an opportunity to truly make a difference in people’s lives.

Your Key Responsibilities:

✅ Be the first point of contact and support for patients — in person, over the phone, and via email

✅ Coordinate appointments, treatments, and testing for patients availing of our IVF packages

✅ Send prescriptions, results, and information accurately and promptly

✅ Maintain clear communication with clinics, pharmacies, and patients throughout their journey

✅ Ensure front-of-house operations run smoothly and patients feel welcomed

✅ Handle payments, invoicing, stock, and general admin duties

✅ Provide compassionate support and education at every step of the treatment process

✅ Other duties may arise from time to time

Requirements:

What We’re Looking For:

• Previous experience in patient coordination or medical admin (especially in IVF)
• Exceptional communication skills in both written and spoken English
• A calm, patient, and empathetic nature
• Strong attention to detail and multitasking abilities
• Proficiency in diary management and computer systems
• Willingness to cover colleague absences and collaborate across departments
• A strong sense of accountability and professionalism

Qualifications:

Leaving Certificate

Medical Secretary or equivalent qualification (Desirable)

IVF knowledge or experience strongly preferred

Other information:

What We Offer – Benefits Package:

✔ Company pension plan

✔ Health insurance plan

✔ Employee Assistance Programme (EAP)

✔ Paid maternity/paternity leave

✔ Additional annual and sick leave

✔ Staff treatment benefits

✔ Ongoing professional development support

Why Join Us?

Working at ReproScan means joining a supportive, dynamic, and purpose-driven team. You’ll play a vital role in helping individuals and couples on their path to parenthood — and that’s a job with real meaning.