Payment Operations Manager

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Join Just Eat Takeaway.com (JET) as a Payments Operations Manager within our specialized payments department. In this role, you will report directly to the Managing Director of Takeaway.com Payments B.V., our licensed payment service provider.

You will lead our global relations with payment service providers, moving our performance to the "next level." This involves optimizing authorization rates, leveraging network tokens, and managing fraud tooling to ensure a seamless, customer-centric experience.

Working within a global team, you will deliver by leveraging JET’s immense scale to improve conversion and refine our overarching Payment Strategy. We value teamwork and a commitment to care, ensuring our restaurant partners receive their proceeds through a robust, high-performance pay-in and pay-out infrastructure.

These are some of the key components to the position:

• End-to-end responsibility for the procurement relationship with a selective number of payment service providers, both gateway & acquirer. This includes, without limitation:
• Conscious decision making on payment methods & -products bought, including all technical- and financial settlement details
• Optimising payment flows and processes with a view to best possible outcome for JET’s conversion
• Continuous cooperation with the Payment Fraud team and balancing of measures between payment fraud prevention and optimal checkout experience (including the use of automated payment fraud prevention tools)
• Monitor continuously the effectiveness & efficiency of payment process and providing proposals to improve authorisation rates and consumer payment checkout experience
• Support and lead where needed with the help of Legal the proper and where needed continuously updated formal documentation of the relationship between JET and the payment service providers
• Benchmark and improve JET’s payment flows to a high, world class standard from an UX and cost efficiency perspective.
• Contribute to the development and implementation of an overarching Payment Strategy. This also includes adopting new payment services to our portfolio.
• Co-operation with the Fintech Product & Tech teams to develop and build the best in class payment services portfolio.
• Co-operation with the Operational Finance department to ensure a seamless payment flow from Pay-in to Pay-out.

What will you bring to the team?

• Extensive experience in the international payment services industry, including detailed knowledge of the card schemes (Visa, Mastercard and American Express)
• Receptive, teaching, supportive and steering capability in being a main point of contact to JET colleagues on everything related to payments
• International focus and able to create cooperation and support for global strategies throughout the Group
• Excellent analytical skills
• Perseverance, teamwork, tenacity, and a conceptual mindset for overseeing long-term objectives
• Recognizing the payment opportunity in JET and willing to dedicate effort into developing this, while overcoming resistance

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

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