Pensions Claims Administrator-12 Month Ftc

Zurich Life Assurance Plc is looking for x2 Pension Claims Administrators for 12 month maternity covers to work in our Pension Claims Team.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

The role to which you are applying for is a “Controlled Function (CF)” within the meaning of the Central Bank Reform Act, 2010.

As a Claims Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• To support the development and routine operation of a high performing team, which operates based on self-organisation and that demonstrates alignment to the operating principles
• Processing Pension Retirement Claims for several products ensuring that requests are processed in accordance with the each of the product’s legislative requirements
• Conduct interactions with our customers - with empathy, listening to and understanding their needs
• Dealing with broker and customer phone call and email queries
• Complaints handling
• Keeping abreast of legislative and industry changes and incorporating these into Company practice

As a Claims Administrator your skills and qualifications will include:

• Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
• Minimum 1 year experience working with Pension Claims or a similar environment
• Good working knowledge of Microsoft Word, Excel
• Previous administration experience essential
• Working knowledge of LIFE/400 an advantage
• Working Knowledge of Post retirement NB products (ie ARF’s, Annuities) an advantage
• Excellent verbal and written communication skill
• Be enthusiastic, ambitious, and highly motivated
• Be well organised, results driven and capable of working to tight deadlines
• Good communicator with excellent interpersonal skills
• Ability to work independently and as part of a team
• Excellent attention to detail is essential
• Strong customer focus and ability to build relationships internally and externally

Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which will require 2-3 days in office (Blackrock) per week.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!