Product Lifecycle Manager

At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 19 countries and a contract portfolio of around 30 billion euros.

Daimler Truck Financial Services Australia (DTFSAu) is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.

Your impact and responsibilities:

• Lead the development, launch, and ongoing management of DTFSAu finance products, including Guaranteed Buy Back and Fast Track.
• Collaborate with global DTFS markets to identify and implement innovative product initiatives locally.
• Manage the residual value process and maintain residual value matrices, including point of sale system testing and updates.
• Partner with Marketing to create impactful product assets and drive digital engagement.
• Oversee customer retention strategies, reporting, and dealer follow-ups to enhance loyalty and outcomes.
• Design and deliver training programs for DTFSAu staff and dealer networks, including onboarding and compliance.
• Build strong relationships with supported CV Brands and align DTFSAu offerings with brand objectives.
• Manage DTFS presence across social media and web platforms, monitor competitor activity, and share insights.
• Coordinate dealer communications, including bulletins and updates, ensuring timely and accurate distribution.