Program Coordinator - Associate

Job Summary

The Program Coordinator/Associate provides day-to-day coordination and administrative support to ensure effective and compliant delivery of services under Maryland DDA waiver programs. This role supports client onboarding, Person-Centered Planning (PCP), collaboration with Coordinators of Community Services (CCS), interdisciplinary teams, families, and staff scheduling to ensure timely, consistent, and high-quality service delivery.

Duties & Responsibilities

· Coordinate client onboarding, intake documentation, and service start-up prior to service delivery

· Schedule and support Person-Centered Planning (PCP) meetings and ensure outcomes are implemented

· Serve as liaison with CCS regarding service changes, authorizations, and compliance needs

· Coordinate with interdisciplinary team members, including RNs and behavioral support professionals

· Maintain communication with families and legal representatives regarding schedules and services

· Assist with service authorization documentation, tracking, and timelines (DSAT, SIPs, schedules)

· Review service notes weekly for accuracy, completeness, and timeliness

· Develop and maintain client activity schedules aligned with authorized services

· Create and manage staff schedules, review timesheets, address coverage needs, and provide on-call support

· Maintain program records, logs, reports, and documentation for audits and reviews

· Support data collection, reporting, and quality monitoring activities

Educational Qualifications

Bachelor’s degree in Human Services, Social Work, Psychology, Health Administration, or a related field.

Relevant experience may be considered in lieu of a degree.

Other Requirements

· 1–3 years of experience in DDA, human services, or working with individuals with intellectual and/or developmental disabilities

· Knowledge of Maryland DDA waivers, PCP processes, and service coordination

· Strong organizational, communication, and time-management skills

· Experience working with interdisciplinary teams, including nursing and behavioral professionals

· Proficiency in Microsoft Office and electronic documentation systems

· CPR and First Aid certification (or ability to obtain)

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Charles County, MD