Project Coordinator - Hosted Solutions

Project Coordinator, Hosted Solutions

We are seeking a Project Coordinator, Hosted Solutions (IC2-G3) located in Manila, Philippines to support our operational, architecture and project teams by managing resource allocation, tracking availability, and optimizing workforce utilization. You will play a key role in ensuring projects have the right people with the right skills at the right time, facilitating smooth project delivery and operational efficiency. You will also manage small projects planning and tracking progress and you will support the senior project manager in ensuring projects are delivered on time, within scope, and on budget, while developing your skills in project management best practices.

Technical Outputs/Key Responsibilities

• Coordinate and manage the assignment of technical resources across internal and customer cloud projects.
• Use ServiceNow (SPM) assign resources to projects as requested by the senior project manager
• Ensure daily alignment and collaboration with the operational and architectural leads to shift resources as required based on business priorities
• Monitor resource utilization and provide regular reports on capacity, potential bottlenecks, and risks.
• Assist in developing and improving resource management processes and tools using ServiceNow (SPM)
• Track and report on project staffing metrics and key performance indicators.
• Coordinate project activities and communicate progress to stakeholders.
• Track project budgets, resources, and documentation.
• Support continuous improvement initiatives within the overall Hosted Solutions Team
• Maintain processes and procedures
Ensure time recorded for all work

Behavioral Outputs

Adaptably Resilient:

• Adapts to change, is open to new ideas and willing to take on new responsibilities. Able to handle pressure and can effectively adjust plans to meet changing needs/ demands. Changes his/her interpersonal style and approach based on the circumstance. Adapts behavior to maintain cooperative relationships with others. Thinks through implications of changes. Makes an effort to treat people in a way that makes them feel comfortable and respected. Accepts changes to tasks, plans and procedures. Appropriately adjusts behavior and activities to changing conditions. Maintains a positive attitude in the face of change.

Collaborative Relationships:

• Is an honest and dependable team player who contributes to group collaboration and consensual decision making. Builds and maintains good working relationships with others, while displaying empathy and respect for others. Actively participates in team meetings and activities. Encourages and facilitates team cooperation and participation. Shows enthusiasm towards being a member of the group. Supports team decisions. Honors team commitments and deadlines.

Communicates:

• Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message. Expresses ideas and information in a clear and concise manner. Delivers information in a manner that is interesting and compelling to the audience. Tailors message to fit the interests and needs of the audience. Able to relate to a variety of different audience members.

Training and Certification

• Bachelor’s degree in business administration, Information Technology, or a related field preferred
• Any Project Management or Agile Certification

Skills and Experience

• 2+ years’ experience in resource coordination, workforce planning, or project coordination—preferably in a tech environment.
• Experience in project coordination, project support, or a related role.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite and resource management tools
• Basic understanding of project management principles and methodologies.
• Effective verbal and written communication abilities.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.

Our Company

Continent 8 has powered a second digital revolution – a revolution defined by intense, instantaneous, and omnipresent computing power. We have built and secured the world’s most reliable and secure edge network. Our global footprint spans every inhabited continent, and our edge network is local to over 92% of the world’s population.

We regularly fend off some of the most sophisticated attacks in the world and our security solutions are known to provide unmatched protection. We have developed specialized expertise in regulatory environments. We help protect against cyber and political risk, ensuring that our world class network delivers high availability and throughput.

Our secure edge network is globally distributed and serves the world’s most demanding industries. The gaming and financial trading industries depend on us to process billions of dollars’ worth of transactions each day. The transportation and autonomous vehicle industries depend on us to move the world’s population. The energy and utility industries depend on us to power critical infrastructure. Organizations choose Continent 8 when they simply can’t afford to lose connectivity.
We are the Edge Infrastructure-as-a-Service provider of choice for the world’s most demanding customers.