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Real Time Analyst

Posted on June 12, 2025 by Orbit Teleservices Hub

  • Full Time

Real Time Analyst

Key Responsibilities:

  • Real-Time Monitoring:Continuously monitor call queues, agent activities, and other relevant metrics using workforce management tools and dashboards.
  • Data Analysis:Analyze real-time data to identify trends, bottlenecks, and areas for improvement in operational performance.
  • Problem Solving:Proactively identify and address operational deviations, escalating issues to relevant teams as needed.
  • Staffing Adjustments:Make real-time staffing adjustments to ensure adequate coverage and meet service level targets.
  • Communication and Collaboration:Communicate with team leaders, managers, and other stakeholders to provide insights and recommendations for operational improvements.
  • Reporting and Analysis:Generate reports on key performance indicators (KPIs) and provide insights to improve decision-making.
  • Training: May be responsible for training new hires or providing training on real-time queue management to other team members.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php450,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift

Supplemental Pay:

  • 13th month salary
  • Bonus pay
  • Commission pay

Work Location: In person


Advertised until:
July 12, 2025


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