Real Time Analyst

Key Responsibilities:

• Real-Time Monitoring:Continuously monitor call queues, agent activities, and other relevant metrics using workforce management tools and dashboards.
• Data Analysis:Analyze real-time data to identify trends, bottlenecks, and areas for improvement in operational performance.
• Problem Solving:Proactively identify and address operational deviations, escalating issues to relevant teams as needed.
• Staffing Adjustments:Make real-time staffing adjustments to ensure adequate coverage and meet service level targets.
• Communication and Collaboration:Communicate with team leaders, managers, and other stakeholders to provide insights and recommendations for operational improvements.
• Reporting and Analysis:Generate reports on key performance indicators (KPIs) and provide insights to improve decision-making.
• Training: May be responsible for training new hires or providing training on real-time queue management to other team members.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php450,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay

Work Location: In person