Reception - Office Administrator (M/F/D)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As Office Administrator/ Receptionist (m/f/d), you will be the first point of contact for our company, providing administrative support and collaborating with the Facilities Management (FM) team. Based in our Munich headquarters, you will greet visitors, assist guests, manage front-desk activities, and take part in facility management projects.

To be successful as a receptionist in this role requires a friendly demeanor & customer-oriented mindset, strong multitasking abilities, and the capacity to handle emergencies efficiently while ensuring smooth office operation.

About the Role

• Reception. Oversee all front desk operations, including managing visitor and employee access, greeting guests professionally, coordinating reception activities, handling opening and closing procedures with seamless handovers to security staff, and accompanying visitors, investors, and board members to their contacts
• Mail & Delivery Handling. Manage all incoming and outgoing mail and packages, maintain documentation for registered and official correspondence, and act as the primary contact for mail-related inquiries, ensuring timely notification and distribution to recipients
• Communication & Inquiry Handling. Manage incoming phone calls, redirect inquiries, and respond to support requests both in person and through phone or electronic channels.
• Access & Security. Issue and track key cards for visitors and employees, independently operate access card software, and manage the key management system, including the issuance and return of keys.
• Emergency & Complaint Management. Coordinate emergency procedures for ambulance, fire alarms, and police inspections, while also managing complaints in collaboration with the Customer Care Center.
• Facilities & Supplies Coordination. Manage and order office, mailroom, and breakroom supplies, support kitchenette management, route building issues to the appropriate resources, and operate the ticket system as part of the FM team.
• Tenant & Event Support. Assist the FM team with events, on-site contractors, and communications with subtenants, while liaising with tenants and Flix teams to address operational queries and supporting other FM projects as directed by your Line Manager

About You

• Experience. 2+ years as a receptionist, front office representative, or in a similar role
• Language Proficiency. Fluent German (at least B2) & English language (C1) skills are required
• Problem Solving & Result oriented. Solutions-focused, approaching challenges in a calm, logical, and structured way, with a results-driven mindset, high standards, and a proactive approach to recognizing improvement opportunities
• Professionalism & Presentation. Customer-focused approach by maintaining a professional demeanor and presenting a neat, clean, and well-groomed appearance, aligning with company standards to foster trust and positive interactions
• Adaptability & Quality Focus. Able to embrace change, maintain high quality under competing priorities, and work effectively under pressure and time constraints
• Technical Proficiency. Proficient in utilizing a PC and common computer applications and software
• Physical Capabilities. Capable of standing, bending, squatting, and lifting up to 15 kilos

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family; as well as 30% discount for Deutschlandticket
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Urban Sports Club Membership. Whatever your fitness scene, snag a generous discount off membership for fitness and wellness activities
• Job Rad Bike Lease. Embrace greener travel with 40% off Jobrad bike leasing
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!