Receptionist - Concierge

Bupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. We are known for our welcoming, rewarding and high-performing workplace, with our customers at the heart of everything we do. This is a big moment in their lives, and we're here to help make sure they feel welcomed and supported as they move through this process, as well as playing a key role in protecting Australia's population health.

About the role

Our Receptionists are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.

• We're currently looking for talented Receptionist to join our team on a fixed term contract until May 2026
• Full Time with weekend availability essential
• Ideally 1-2 years of Customer Service and/or Admin experience
• Close to public transport - including buses and train

As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

• Conducting an identity and security check and escalate any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customer is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databases
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

About You:

Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Demonstrated customer focus and a professional, service-orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets.

Be at the heart of it with Bupa:

• No late night or overnight shifts or working public holidays
• A big, supportive team where your contribution is truly valued – our people love working at Bupa
• Opportunity to build your career with a Global leader in healthcare
• Bupa benefits including product discounts (hello discounted health insurance!)

Apply now! We'll be shortlisting and screening as soon as applications come in.