Receptionist / Front Office Assistant

About Us:

Riverwalk Accommodation provides quality student housing in Waterford, offering a safe, friendly, and supportive environment for residents from around the world. Our team is dedicated to delivering excellent service and maintaining a welcoming community atmosphere for all students and visitors.

The Role:

We are seeking a professional, friendly, and organised individual to join our front-office team on a fixed-term basis initially for a 6 month period as maternity cover.

The Receptionist will play a key role in ensuring the smooth day-to-day running of our reception area and in supporting residents, contractors and staff.

Key Responsibilities:

Welcome and assist students, visitors and contractors in a professional manner.

Handle front-desk operations, including phone, email and in-person enquiries.

Manage check-ins and check-outs, ensuring a positive resident experience.

Maintain accurate tenant and payment records using the TCAS system.

Prepare reports and complete reconciliation of all tenant payments.

Assist with room allocations, applications, and general administration.

Log and follow up on maintenance issues with the Maintenance Team.

Coordinate with cleaning, security, and maintenance teams to support smooth operations.

Communicate important notices to residents and assist with community events.

Handle post and parcel deliveries for residents.

Provide administrative support to the management team as required.

About You:

Previous experience in a front-desk, administrative, or customer-service role.

Strong communication and interpersonal skills with a professional manner.

Excellent organisational skills and attention to detail.

Proficient in Microsoft Office; experience with TCAS (or similar systems) an advantage.

Ability to multitask and work effectively in a busy environment. A positive, helpful attitude with a focus on delivering great service.

What We Offer:

A friendly, supportive working environment.

Monday to Friday schedule (9:00am – 5:00pm).

Competitive hourly rate (dependent on experience).

Experience in a dynamic accommodation management environment. If you are enthusiastic, professional, and enjoy working in a team environment where every day is different, we’d love to hear from you.

To Apply: Please submit your CV and a short cover letter outlining your suitability for the role via Indeed.

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Waterford City District, County Waterford: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Experienced in booking systems or telesales an advantage.

Education:

• Advanced/Higher Certificate (preferred)

Experience:

• reception/front desk: 5 years (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Waterford City District, County Waterford (required)

Work Location: In person