Regulatory Assessment Officer

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Candidate Information Pack
APS5 Regulatory Assessment Officer

Job Reference Number 296_11/24

Position Title Regulatory Assessment Officer

Classification APS5

Status Non-ongoing; Ongoing (Full time and Part time)

Salary Range $84,927 to $90,696 + 15.4% Superannuation

Contact Person Sarah Finch

Contact Job Title Business Manager

Contact Number 02 7929 8035

Contact Email Regulatory.Operations@ndiscommission.gov.au

Number of Vacancies Multiple – Merit Pool Creation

Division Regulatory Operations

Branch

Market Operations

Regulatory Campaigns & Projects

Compliance & Enforcement

Operational Assessment

Section Various

Location

Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin,

NT; Hobart, TAS; Melbourne, VIC; Parramatta &Penrith

NSW; Perth, WA

Date Applications Open 2 December 2024

Date Applications Close Wednesday 15 January 2025

About the NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent

agency established on 1 July 2018 to improve the quality and safety of NDIS supports and

services. The NDIS Commission is the dedicated national regulator of NDIS service providers

in Australia and a non-corporate entity under the Public Governance, Performance and

Accountability Act 2013.

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The NDIS Commission’s core legislative functions

• Uphold the rights of, and promote the health, safety, and wellbeing of, people

• disability receiving supports or services, including those received under the NDIS.

• Develop a nationally consistent approach to managing quality and safeguards for

• people with disability receiving supports or services, including those received

• the NDIS.

• Promote the provision of advice, information, education, and training to NDIS.

• providers and people with disability.

• Secure compliance with relevant legislation through effective compliance and

• enforcement arrangements.

• Promote continuous improvement amongst NDIS providers and the delivery of

• progressively higher standards of supports and services to people with disability.

• Develop and oversee the broad policy design for a nationally consistent

• relating to the screening of workers involved in the provision of supports and

• services to people with disability.

• Engage in, promote, and coordinate the sharing of information to achieve the

• of the relevant legislation.

• Provide NDIS market oversight, including:

I. By monitoring changes in the NDIS market which may indicate emerging
risk

II. By monitoring and mitigating the risks of unplanned service withdrawal.

The NDIS Commission is a disability friendly organisation that offers interesting and

challenging roles. People with disability are encouraged to apply for jobs in the Commission.

About the Division

The Regulatory Operations Division (the Division) delivers core regulatory functions including

registration of NDIS providers, oversight of the Approved Quality Auditor (AQA) scheme,

oversight of the national worker screening arrangements, compliance monitoring and

enforcement. It is also responsible for the delivery of targeted regulatory campaigns, risk and

intelligence, operational policy, quality improvement, Indigenous and Remote Operations

and has a small team undertaking an operational assurance and review function.

The Division has four branches and a small office supporting the Deputy Commissioner:

• Market Operations

• Regulatory Campaigns and Projects

• Compliance and Enforcement

• Operational Assessment

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About the branches

Market Operations
The Market Operations Branch oversees the registration, worker screening and Approved

Quality Auditor (AQA) functions of the NDIS Commission and ensures provider and worker

obligations are understood. Market entry decision making is supported by stakeholder

engagement and intelligence, risk, and data analysis. The Branch is also responsible for

administration of the NDIS Worker Screening Database. Finally, the Branch leads inter-

agency engagement for market entry and worker screening operations.

Regulatory Campaigns and Projects
The Regulatory Campaigns and Project Branch delivers timely targeted regulatory initiatives

to promote compliance and continuous improvement amongst NDIS providers. Broad

variety of teams including taskforce, operational policy, campaigns, high intensity and special

projects supports a flexible approach to responding to issues with a targeted and risk-

responsive regulatory approach.

Compliance and Enforcement
The Compliance and Enforcement Branch is responsible for delivery of compliance

monitoring and enforcement of providers and workers in the NDIS. It applies a risk-

responsive approach to its regulatory activities using proactive and reactive levers to ensure

compliance, quality providers and workers and safeguarding of participants. It is responsible

for leading investigations and taking appropriate and proportionate action in response to

non-compliance. It has a key role developing relationships with other regulators and

enforcement agencies to ensure integrity and quality of the NDIS.

Operational Assessment
Operational Assessment (OA) provides a crucial review and assurance function of high-risk

matters across all Divisions. Using risk-based methodology through identifying common and

underlying factors and characteristic to establish criteria and indicators to sample test,

rather than random selection. OA provides recommendations at the individual and

enterprise level, leveraging information and capabilities from the NDIS Commission’s data

and human sources and intelligence from wider government and industry.

About this opportunity
Regulatory Operations is establishing a merit pool of Regulatory Assessment Officers that will

be used by the Division over the coming months to fill ongoing and non-ongoing

opportunities.

These roles all act in accordance with the National Disability Insurance Scheme Act 2013

(Cth), Rules, the Commissioner’s policies and procedures, and relevant Commonwealth

legislative requirements.

Key duties

The successful candidate will be reporting to a Director, Assistant Director and/or Senior

Officer/Team Leader within a Regulatory Operations team.

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The following key duties will be required to be undertaken by the successful candidate:

1. Independently handling complex registration matters by identifying and mitigating risks,

making sound, evidence-based recommendations in a timely manner

2. Applying legislation and policy knowledge and maintaining a well-developed

understanding of relevant frameworks and applying this to the registration process

3. Communicating effectively with NDIS providers and others on complex matters

4. Contributing to planning for short term tasks and longer-term registration initiatives

5. Maintaining accurate records by keeping systems and registers updated to reflect the

current status of work

6. Contributing to team outcomes with technical expertise and sound subject matter

knowledge, providing guidance and quality assurance within a team environment.

Skills, Knowledge, and Personal Attributes

Our ideal candidate:

1. has a positive and contemporary attitude to people with disability
2. works collaboratively and operates as an effective team member
3. takes personal responsibility for completing tasks within set standards and timeframes,

maintaining a positive and adaptable approach to change and uncertainty
4. has well-developed oral and written communication skills, and experience producing

quality reports, briefings and correspondence
5. has well-developed organisational skills with a proven ability to consistently deliver work

of high quality within timeframes
6. has good interpersonal skills and the ability to develop productive relationships with

stakeholders
7. exercises judgement to make decisions based on legislation, guidelines, policy and best

practice
8. has the capacity to interpret and apply the NDIS Act and Rules, the NDIS Quality and

Safeguarding Framework, including regulatory and compliance processes

This position may deal with distressing information. Occupants must be able to:

1. demonstrate resilience and an understanding of vicarious trauma

2. support others in dealing with distressing information.

Minimum Requirements, Qualifications, Experience
1. An understanding of the NDIS, or proven ability to acquire knowledge of the NDIS

Commission is required
2. Proven ability to work to agreed performance standards is required
3. Strategic and/or critical thinking skills with the ability to develop options and solutions is

required
4. Demonstrated capacity to develop and sustain positive working relationships within the

team, the NDIS Commission and with a variety of external and internal stakeholder
groups is required

5. Knowledge of the issues facing people with disability in the context of their rights, health,
safety and wellbeing is highly desirable

6. Ability to work resiliently around a workload that may be complex or sensitive is required
7. Experience in a regulatory environment is desirable.

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Employment suitability requirements

All NDIS Commission personnel are required to meet employment suitability requirements

prior to, and throughout, their employment.

Pre-employment

To be considered in this role, candidates will need to:

• be an Australian Citizen, and
• have a favourable National Police Check, and
• have or be willing to obtain and maintain a Baseline Vetting security clearance. Should

business need arise, be willing to obtain and maintain a Negative Vetting Level 1 or
Negative Vetting Level 2 security clearance. See AGSVA website for more details
Security | Sectors | Defence, and

• complete a NDIS Commission external influences and associations declaration form.
  

Ongoing suitability

NDIS Commission employees are required to comply with the APS Code of Conduct and at all

times behave in a way that upholds the APS Values and Employment Principles, and the

integrity and good reputation of the NDIS Commission and the APS.

The NDIS Commission completes regular internal screening, monitoring and assessments to

ensure all employees meet employment suitability requirements.

How to apply

This role will be filled on an ongoing basis. The merit assessment process is chosen to suit the

circumstances of the vacancy, the business environment in which it operates and generally

includes the following stages.

Stage Description

Apply Applications are to be submitted online via the NDIS Commission

current vacancies page.

Submit a statement of claims describing how your skills, knowledge,

experience would make you the ideal person for the role. Please ensure

you address the Key Duties and Desirable Qualifications/ Experience in

your statement. This statement should be a maximum of 1000 words.

Shortlist Applicants for this process will be assessed on their written application

using the APS Work level standards and Integrated Leadership System

(ILS). Shortlisting is undertaken to identify the applicants with the

strongest claims.

Interview Shortlisted applicants will be invited to attend an interview. Interviews

may be held in person, by phone or video (Microsoft Teams)

Referees Attach an up-to-date Curriculum Vitae (CV) and the contact details for

two referees, one of whom must be your current (or most recent)

supervisor.

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Stage Description

Process

Complete

After the delegate has approved the assessment outcomes all

applicants will be notified.

Further assessment

The selection panel (usually 2-3 people) acquires as much information as they consider

necessary. This may include contacting referees, undertaking an interview, a work sample

test and/or psychometric testing may also be included in the assessment. The contact person

for the vacancy is available to provide further information about which assessment

techniques will be used.

RecruitAbility

We participate in the Australian Public Service RecruitAbility Scheme to attract applicants

with disability by removing some of the barriers in recruitment and employment processes.

The scheme provides an opportunity for applicants with disability to progress to the next

stage in the selection process if they are assessed as meeting the minimum requirements of

the job. Disability is defined as ‘current limitation, restrictions or impairment, which has

lasted, or is likely to last, for at least six months and restricts everyday activities. More

information about RecruitAbility can be found at: More information can be found at

RecruitAbility scheme: A guide for applicants.

Aboriginal and Torres Strait Islander peoples

We recognise the richness of Aboriginal and Torres Strait Islander cultures, and the unique

knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy

development and service delivery. We welcome and encourage applications from Aboriginal

and Torres Strait Islander peoples.

Merit Pool

A merit pool may be created and utilised within 18 months from the date this vacancy was

advertised on APSJobs.