Remote Customer Service Representative

Summary

EDDY Pump Corporation is an innovative leader in engineering and manufacturing high-performance industrial pumps. We specialize in solving the toughest pumping challenges across industries such as oil & gas, mining, dredging, and wastewater. As we continue to grow, we’re seeking a dedicated and technically skilled Customer Service Agent to join our remote team and provide exceptional support to our clients worldwide.

Responsibilities:

• Provide top-notch customer service by handling customer inquiries and issues promptly via phone, email, and live chat.
• Maintain detailed knowledge of our products and services to offer accurate support and information to customers.
• Document and manage customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, in our CRM.
• Utilize the ERP system to process orders, check inventory, and manage customer data.
• Collaborate with other team members to ensure consistency in customer service standards.
• Analyze customer feedback and collaborate with the management team to improve products and services.

Qualifications:

• Exceptional proficiency in English, both verbal and written.
• Experience with ERP and CRM systems, ideally with specific knowledge of HubSpot and Epicor.
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

What We Offer:

• A fully remote work environment.
• Competitive salary and benefits.
• Opportunities for professional development and growth.
• A supportive and dynamic team.

Job Type: Full-time

Pay: Php27,000.00 - Php50,000.00 per month

Work Location: In person