Residence Concierge

ABOUT THE ROLE
We're on the hunt for a dynamic Residence Concierge to join our vibrant team! If you have a knack for front-facing roles and thrive on self-motivation, this is the perfect opportunity for you. As a Residence Concierge at Twinlite, you’ll be at the forefront of our company, expertly handling communication, problem-solving, facilities, and event management.
Bring your passion and energy to our brand! You'll manage all community communications with flair, working seamlessly with our Asset Manager. If you're enthusiastic, proactive, and ready to make a difference, we want to hear from you.

DUTIES AND RESPONSIBILITIES
Greeting/Point of Contact

Serve as the friendly first point of contact, greeting everyone with a warm, professional demeanour.
Manage the front desk, coordinating tours and walk-ins with ease.

Building Operations and Management

Assist residents with move-ins/outs and prepare thoughtful welcome packs.
Support building operations and maintenance to keep everything in top shape.
Manage and assign support requests efficiently through Zendesk.
Handle key card activations and ensure necessary consumables are ordered.
Manage incoming parcels and notify members for collection, and provide on-call support as needed.
On a rota basis, be available for on-call emergency overnight call-outs.

Events & Resident Management

Plan and organise exciting resident events.
Create eye-catching posters and distribute promotional materials to guests and potential residents.
Assist with event set-up and breakdown, including ordering food and beverages.

EXPERIENCE AND REQUIREMENTS

Prior customer service or hospitality experience is an advantage.
Strong verbal and written communication skills to connect effectively with our community.
Familiarity with Zendesk is a bonus, but we're happy to train the right person.
Exceptional organisational and multitasking abilities.
A team player who demonstrates dependability, responsibility, accountability, and self-awareness.
Comfortable with basic computer skills to navigate daily tasks with ease.

WHO WE ARE
Twinlite is a vertically integrated real estate developer – we design, build and operate real assets in Dublin. In business for over 35 years, Twinlite has only one aim; to be the best. If you like the idea of working hard, learning and being well rewarded then you’re in good company.