Residential Telesales Agent

Job Title

Residential Telesales Agent

Who are we at Digiweb

Digiweb is one of Ireland’s largest Independent Telecommunication companies providing nationwide broadband access and telephone services to residential and small business customers.

At Digiweb we are passionate about our people that we consider family – we deeply value creating a network of capabilities - we love being an empowering organisation.

We have huge career opportunities – our purpose is to recruit the best talent for our company and in turn provide the best career opportunities to the brightest people. You could start working for us in the position we hire you in, and where you end up in our organisation as we develop your career is your choice.

What will you be doing and who will you be working with?

We are now looking to recruit a candidate for our Sales desk - an exciting opportunity which will suit ambitious and a target driven individual. The successful candidate will be based at our Dundalk office and will be expected to achieve the campaign targets through inbound and outbound telephone calls. They will ensure all enquiries, leads and development opportunities are maximized and converted to orders thus achieving campaign targets.

Key Responsibilities:

• To convert customer enquiries into sales orders.
• To make outbound sales calls to existing customers.
• Using every available opportunity to up-sell products.
• Generating and following up leads.
• Completing call backs as and when required.
• Display a positive attitude and high level of commitment.
• Accurately documenting all calls made.
• To represent the company in a positive and professional way at all times.

Who are we looking for? What will you bring?

• Telesales call centre experience is essential.
• Demonstrate the ability to achieve sales targets.
• Ability to meet Key Performance Indicators on a daily, weekly and monthly basis.
• First class customer service at all times.
• Computer skills with a good email manner, knowledge of Word, Excel, etc.
• Excellent listening, verbal and written communication skills.
• Be able to contribute to the team as a whole
• Excellent English both written and spoken.
• We are looking for candidates who will consistently over achieve on campaign targets.

Personal Attributes

• Energetic, resourceful, persistent, determined and resilient
• Confident, professional and self-assured telephone manner and attitude.
• Target driven and motivated to win
• A true self-starter hungry for success

What’s in it for you?

We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading ISP. We focus on looking after our people, so they will maintain the excellent service we offer to our customers. Full Training and on-going Sales coaching will be provided

Benefits

• Competitive salary
• Commission
• EAP
• 24 days Holidays (pro rata)
• Flexible / Hybrid working
• Free Car Parking
  
• Sports and Social
• Fantastic career progression opportunities
• Hybrid working (2 days in office)

Our Values

Customers Love Our Service

Focus on the customer and all else follows.

WOW, that was impressive. WOW, that was fast. WOW, that was helpful. WOW, that was efficient. There are so many opportunities to add a WOW to someone’s day when they interact with our Team or our services. We find at least one WOW moment every single time.

We care deeply

For Our Team. Our Customers.

Our Partners. Our Communities.

We look out for each other. Nurture wellbeing. Realise potential.

We respect our responsibility to our customers and our role in empowering their operations. We have giants standing on our shoulders.

We fuel our partners’ growth. A partner’s success feeds our success.

We are great citizens. We give back to our communities. We cultivate sustainability.

Excellence is our mantra

Good is easy. Be great.

We always ask: Is this the best we can do?

We innovate to guarantee that we make the greatest possible impact. We switch on every corner of the business with lightbulb moments. We strive to become the best in market. Then become better. Think bigger. Focus on quality and professionalism. Approach every challenge with a determination to succeed.

Trust is our force multiplier

Endeavour always to be worthy of the trust placed in us.

We trust our team to do the right thing and they lift us to new heights.

We trust our customers to partner with us and we grow alongside them.

We trust partners and they deliver on their commitments.

We treat all our stakeholders fairly with honest effort, integrity and open communication.