Retail Advisor (Part-Time)

As a Retail Advisor at our store, you’ll play a key role in creating a warm and welcoming shopping experience for families. We’re looking for someone who loves working with both parents and kids, and who takes pride in maintaining a beautiful store.

Responsibilities

• Deliver Exceptional Customer Service
• Greet and assist customers with warmth and enthusiasm
• Understand and anticipate customer needs, offering thoughtful recommendations
• Engage children positively to create a fun shopping experience
• Follow up on customer enquiries or special requests to build lasting relationships

Maintain a Clean, Organised, and Inviting Store

• Keep the selling floor tidy and welcoming throughout the day
• Replenish merchandise efficiently and return misplaced items promptly
• Wipe down shelves and maintain a hygienic play and display space

Manage Stock and Visual Merchandising

• Organise and tidy up stock in the backroom
• Process incoming inventory and assist with stock replenishment
• Support the team in arranging attractive product displays

Support Sales Operations

• Wrap and pack purchases with care, especially gifts
• Handle cashiering duties accurately and responsibly
• Assist with ordering and receiving new stock

KPIs include:

• Customer Service Excellence
• Customer compliments / positive mentions
• Achievement of daily and monthly sales targets
• Demonstrates strong product knowledge, especially for shoe sizing and toy recommendations
• Smooth overall store maintenance and operation
• Selling floor tidy checks: 100% completion at mid- and end-of-shift
• Display maintenance: All items in place during visual walk-throughs
• Accurate stock processing
• Backroom organisation
• Cash register accuracy
• Shift handovers: Clear and complete notes or verbal updates to next team member

Requirements:

• Minimum GCE ‘N’ Level
• Must have initiative and be enthusiastic, patient and courteous
• Minimum weekly commitment: Two days a week, of which one day must be a weekend. Must be available to work on public holidays.
• Minimum contract commitment: 6 months

Job Type: Part-time

Pay: $11.50 - $12.00 per hour

Expected hours: No less than 18 per week

Benefits:

• Employee discount

Work Location: In person