Retail Sales Manager

About Cloon Keen

Cloon Keen is an internationally award-winning perfumer based in Galway. For over two decades, our family-run atelier has created lyrical scents inspired by Irish landscape, history, and tradition. Our Dublin boutique offers a calm, welcoming space where clients can explore our unique perfumes and candles in an atmosphere of quiet luxury. We are built on values of The Human Touch, Excellence in Every Detail, Be the Expert, and Act with Integrity.

The Role

We are seeking a thoughtful, capable, and commercially-minded Boutique Manager to lead our Dublin store. This is an ideal opportunity for an experienced Assistant Manager, Supervisor, or Counter Manager ready to take full ownership of a luxury boutique environment.

You will be an active, hands-on leader, working alongside your team on the shop floor. You will embody Cloon Keen's values, inspire your team through coaching and example, and cultivate lasting relationships with our discerning clientele. This role is a blend of expert client service, team development, and meticulous operational management within a refined retail setting.

What You’ll Do:

• Lead Client Experience & Sales Performance: Act as the primary brand ambassador on the shop floor, guiding clients through the collection with expert product knowledge. Drive the achievement of sales targets through excellent personal service and effective team leadership, ensuring adherence to Cloon Keen's "Seven Steps" service standards.
• Develop & Manage Your Team: Coach, motivate, and manage your Sales Associate through regular feedback and formal performance reviews. Ensure they are fully trained (using our LMS), confident in their role, and consistently follow all service and operational procedures.
• Manage Daily Boutique Operations: Take full ownership of the shop environment. Oversee flawless opening and closing procedures, maintain impeccable cleaning and presentation standards, execute visual merchandising directives precisely, and ensure accurate POS transactions and end-of-day reconciliation.
• Oversee Inventory & Stock Management: Manage stock levels effectively, process deliveries accurately, maintain a meticulously organised and safe stockroom, and coordinate timely orders with HQ using our designated systems.
• Ensure Compliance & Reporting: Uphold all operational standards, including Health & Safety procedures. Manage staff rotas using Easyteams and provide accurate, timely reports to HQ on sales, stock levels, and key boutique activities.
• Systems & Maintenance: Ensure all shop systems (POS, IT equipment) are functioning correctly, perform basic troubleshooting, and escalate technical problems promptly to the appropriate contacts.

About You

• Minimum two years’ experience in retail management or key-holding supervision, ideally within a premium or luxury environment.
• A warm, confident, and articulate communicator with a natural ability to connect with clients and sell consultatively.
• Highly organised, detail-oriented, and able to maintain high standards under pressure.
• Commercially aware, demonstrating a strong sense of responsibility, initiative, and ownership.
• Proficient with POS systems (Shopify POS an advantage) and comfortable with basic stock management principles.
• A genuine appreciation for luxury goods, artisan craftsmanship, and the world of fragrance is a distinct advantage.
• Flexible availability, including weekends.

Compensation and Benefits

• Competitive base salary: €33,000–€37,000 per annum, depending on your experience.
• Quarterly performance bonus opportunity based on hitting Sales Revenue targets(60%) and demonstrating Operational Excellence (40%) via audits.
• Generous Staff Discount and Product Allowance.
• Statutory Sick Pay scheme.
• Comprehensive training via our dedicated Leadership LMS.
• Genuine opportunity to make an impact and grow within an independent Irish luxury brand.

Job Type: Full-time

Pay: €33,000.00-€37,000.00 per year

Application question(s):

• Leading a team small team requires a unique balance – being both a supportive colleague and the person ultimately responsible for upholding Cloon Keen’s standards. Can you describe how you would foster a professional environment where feedback is shared openly and constructively, ensuring your team member is both supported and accountable for meeting expectations?
• When a store is behind target, what’s your instinct—where do you look first?

Experience:

• Retail management: 1 year (preferred)

Work Location: In person