Revenue Operations Manager

About Torticity

Founded five years ago and headquartered in Boca Raton, FL, Torticity is redefining the legal landscape with cutting-edge technology and unparalleled operational support. While our roots began in streamlining mass tort case services, our ambition led us to expand into personal injury, revolutionizing how law firms operate.
With a relentless drive for innovation, we’ve built proprietary technology that enhances efficiency and sets new industry standards. Today, we provide comprehensive, end-to-end solutions that empower law firms to navigate complex litigation with ease.

As pioneers in "Lit-Tech," we merge technology with justice, transforming challenges into opportunities. At Torticity, we’re not just reshaping the industry—we’re building the future of legal excellence. Join us and be part of something groundbreaking.

Remote opportunities available nationwide. Many of our roles are remote, spanning across the U.S.

Learn more about us and our leadership team: torticity.com/company

We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

About the Role

We’re seeking a strategic and detail-oriented Revenue Operations Manager to own the full lifecycle of milestone-based billing across all Torticity business verticals. This role sits at the nexus of finance, operations, technology, and legal – ensuring that all billable milestones, partner obligations, and case-related revenue events are accurately tracked, billed, and collected. You’ll play a critical role in driving revenue realization, improving cash flow, and enabling data-driven decision-making at the executive level.

In This Role you will:

• Oversee the end-to-end billing process for milestone-based revenue across Personal Injury, Sexual Assault, and Mass Tort verticals.
• Partner cross-functionally with Operations, Client Success Tech, and Finance to confirm case milestone completion and trigger billing events.
• Monitor accounts receivable, aging reports, and revenue forecasts; proactively identify risks, discrepancies, and opportunities for acceleration.
• Serve as the operational liaison between Finance, Legal, and Shared Services to ensure alignment on revenue events, partner agreements, and audit readiness.
• Collaborate with the Chief of Staff and CFO to prepare recurring revenue reports, including board-level metrics and executive dashboards.
• Drive continuous improvement in revenue operations processes, systems, and controls.

Success Metrics & Initial Goals

1. Acceleration of Billable Activity

• Convert a high percentage of current billable activity to invoiced status withing the first 90 days
• Achieve timely collection on invoiced balances to support healthy cash flow

2. Deferred Revenue Strategy

• Build a disciplined tracking and pacing framework for managing long-tail deferred revenue from mass tort settlements
• Completed full categorization and aging analysis of deferred revenue items within the first 120 days
• Identify and document high-value deferred items with clear status, dependencies, and projected release timelines
• Drive year-over-year acceleration in deferred revenue recognition through improved milestone tracking and legal coordination

We’re Excited About You Because You Have...

• 5 + years of experience in revenue operations, FP&A, billing, or a related function- ideally in SaaS, legal services, or healthcare environment
• Strong FP&A acumen, with demonstrated ability to build forecasts, analyze revenue trends, and translate financial data into actionable insights
• Deep understanding of milestone-based billing, revenue recognition, and deferred revenue management
• Proven ability to collaborate cross-functionally and communicate effectively with finance, legal and technical stakeholders
• Advanced Excel skills’ experience with billing systems, CRM, and financial reporting tools
• Analytical mindset with a bias for action and continuous improvement
• Exceptional attention to detail, organizational skills, and executive communication
• Bachelor’s degree required in Finance, Accounting, Economics, or related field.
• 5 years of experience in finance, accounting, or related analytical roles.
• CPA, CFA, or MBA are sometimes preferred for senior FP&A roles.
• Familiarity with tools like QuickBooks, Power BI, Tableau, Hyperion, Anaplan, SAP

Why You’ll Love Working at Torticity…

• You’ll be part of a pioneering team at the forefront of legal innovation
• You’ll help shape the future of legal operations—one client, one case, one breakthrough at a time
• You’ll collaborate with bright, kind, and driven professionals across the country
• You’ll thrive in a culture that values equity, impact, and transparency
• You’ll work with technology that makes your job easier—not harder

Compensation and Benefits

This role will receive competitive salary, benefits, and variable compensation. The salary for U.S.-based employees in this role will be within the range listed below. Compensation is determined by various factors, including experience, location, and performance. This position is also eligible for variable compensation based on individual and company performance.

In addition, the position includes access to medical, dental, vision, and other benefits, including flexible paid time off. At Torticity, we recognize that our employees are not just professionals, they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your wellbeing at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Salary Range:
Final salary offer will be dependent upon candidate’s experience.

Perks and Benefits:

At Torticity we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your wellbeing at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Unparalleled Experience

• 1:1 Coaching and Stretch Assignments early in your career to accelerate growth
• Robust Learning & Development offerings to support your continuous growth
• A talented Peer Network for seasoned talent, providing access to a diverse and expert community
• Work with cutting-edge technology alongside pioneers in the legal tech industry
• Start-up, enterprising culture where you collaborate directly with senior leaders and C-suite executives
• Hyper-growth career opportunities with clear paths to advancement

Wellness, Family Planning, and Support

• Access to free therapy sessions and emotional/work-life counseling
• Complimentary Calm subscription to support mental well-being
• Medical, dental, vision, and health insurance coverage
• Life insurance and short/long-term disability insurance
• Flexible Spending Accounts
• Comprehensive support for every unique path to parenthood
• 401k plan
• Employee Assistance Program

Remote/Hybrid Schedule + Generous Paid Time Off (PTO)

• Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home for staff within a 40 - mile radius
• HQ based employees are generally positioned at the higher end of the market range for their relevant role
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Purpose-Driven Careers

A career at Torticity is purpose-driven, where your work directly contributes to advancing justice and bringing voices to the forefront. By leveraging innovative technology, we help ensure fair outcomes for claimants and empower legal teams to fight for what's right. Join us in transforming the litigation landscape and be part of a team dedicated to making a real, lasting impact in the pursuit of justice and equity.

Apply via our careers site: Torticity Careers at www.torticity.com/careers
Created: October 2025