Sales Coordinator

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Job Description

What You Will Accomplish

The Sales Coordinator at AC Hotel Irvine plays a vital role in supporting the Sales & Marketing team to drive group and transient room sales, enhance client satisfaction, and uphold brand standards. This individual will act as the administrative backbone for the sales office, ensuring smooth internal operations while delivering a polished and elevated guest experience that aligns with the modern, design-forward essence of the AC Hotels brand.

Sales Support & Coordination

• Assist Sales Managers with daily tasks including proposals, contracts, lead responses, and event detailing.
• Maintain and update client files, sales database, Delphi, and group resumes.
• Serve as a liaison between Sales, Catering, Front Desk, and Operations to ensure client expectations are met and exceeded.

Administrative Duties

• Prepare reports including pace reports, sales activity tracking, and forecasts as requested by leadership. Daily, Weekly and Monthly reporting is required.
• Schedule internal and external sales meetings and take detailed minutes when necessary.
• Handle incoming phone calls and emails to the Sales Department; route inquiries and leads appropriately.

Client Interaction & Guest Experience

• Assist with site inspections and client visits by preparing materials, arranging amenities, and coordinating with relevant departments.
• Coordinate and confirm small group bookings or meeting room reservations.
• Follow up with clients post-event to ensure satisfaction and gather feedback.

Marketing & Event Support

• Maintain promotional materials inventory and assist with local activations.

What You Will Bring

• 1–2 years of hospitality or customer service experience; hotel sales or administrative experience, Marriott experience Required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with hotel CRM systems is a plus.
• Strong organizational skills with a keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced, deadline-driven environment.

Great If you have

· A passion for hospitality and service excellence.

· Familiarity with Marriott brand standards and systems.

· Knowledge of the Irvine/Orange County corporate and leisure market is a plus.

· Energetic, team-oriented, and solutions-focused attitude.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person