Sales Coordinator

Position Summary

Provide exceptional customer service by ensuring orders are managed appropriately from order entry to delivery. Communicate with customers and internal cross-functional partners in a timely and professional manner — clean, clear, and respectful communication — to deliver a best-in-class customer experience throughout all touch points.

Responsibilities

• Assist assigned Sales Manager(s) with their job requirements to deliver Sales Goals.
• Maintain customer data integrity — create and maintain Customer Cards.
• Manage Order Entry needs.
• Serve as point of contact for UPCs and custom carton labels as needed.
• Collaborate as needed with Sales Managers and Order Entry on Art Card needs to ensure clear art direction is provided on custom orders.
• Lead and facilitate customer requests including, but not limited to: shipment tracking, shipment coordinating, backorders, credits, returns, missing invoices, price changes, and quantity changes.
• Collaborate with other departments (e.g., Art, Purchasing) to facilitate orders and any needed customer follow-up in a timely manner, including but not limited to art and sample approvals.
• Assist and collaborate with assigned Sales Manager(s) on their customers/territory to drive new and grow existing business, including but not limited to: customer communications, meeting prep, product recommendations, lead generation, and inquiries/catalog requests.
• Assist in onboarding of all new Sales Team members.

Recurring Reporting

Run and manage recurring reporting including, but not limited to:

• Monthly Open Orders (by salesperson)
• Bi-weekly Art Status (70 and all A codes)
• Monthly Aged A/R
• Monthly Back Order Report
• On-demand Customer Visit Reports: Customer History Report, Open Orders Report by Customer, and Pending Artwork
• All other reports as needed/determined by the Sales Manager (e.g., stock products on-hand or backorder reports)

Attributes

Customer Centric • Drive for Results • Problem Solving • Accountable • Dependable • Detail Driven • Collaborative • Commitment to Quality of Work • Communication